Hotel Front Desk Supervisor

Job Summary
The Hotel Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the front desk and overall guest experience at our hotel. This position involves overseeing front desk staff and Housekeeping Staff, managing guest relations, and ensuring that all hotel policies and procedures are followed. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a thorough understanding of hotel management practices.

Duties

• Supervise and train front desk staff to ensure high-quality service is provided to guests.
• Handle guest check-ins and check-outs efficiently while maintaining accurate records.
• Manage night audits and ensure that all financial transactions are processed correctly.
• Address guest inquiries and resolve any issues or complaints promptly to enhance guest satisfaction.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Oversee the operation of phone systems and ensure effective communication within the team.
• Collaborate with other departments to ensure seamless service delivery for guests.
• Monitor front desk operations to ensure compliance with hotel policies and procedures.

Requirements

• Previous experience in a front desk or supervisory role within the hospitality industry is preferred.
• Strong knowledge of hotel management practices and customer service principles.
• Experience with night audit processes is a plus.
• Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
• Excellent interpersonal skills with a focus on guest relations and customer service excellence.
• Proficient in using phone systems and hotel management software.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

This position offers an exciting opportunity for individuals looking to advance their career in the hospitality industry while providing exceptional service to our valued guests.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• On call

Experience:

• Hotel Front Desk: 3 years (Required)
• Front Desk Supervisor: 2 years (Required)

Language:

• English and Spanish (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)
• Day Shift (Required)

Ability to Relocate:

• Bloomington, IL 61704: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20