What are the responsibilities and job description for the Bilingual Client Intake Specialist position at Parker Butte and Lane PC?
Company Overview
Parker, Butte & Lane is a nationally recognized immigration law firm based in Portland, Oregon, known for its exceptional team of immigration lawyers. Our firm is dedicated to providing personalized legal representation and counsel to both corporate and nonprofit clients, as well as individuals navigating the complexities of immigration law.
Summary
We are seeking a Bilingual Intake Specialist to join our dynamic team at Parker, Butte & Lane. In this role, you will be the first point of contact for clients seeking immigration assistance. Your contributions will be vital in ensuring a smooth intake process and providing exceptional service that reflects our commitment to client care.
Responsibilities
- Manage incoming client inquiries via phone and email, providing excellent customer service.
- Conduct initial assessments of client needs and gather necessary documentation for case evaluation.
- Maintain organized records of client interactions and documentation in our case management system.
- Ensure compliance with legal protocols during the intake process.
- Collaborate with team members to streamline intake procedures and improve client experience.
Requirements
- Must be fluent in English and Spanish.
- Strong understanding of immigration law is preferred but not required; willingness to learn is essential.
- Excellent phone etiquette and communication skills to interact effectively with clients.
- Detail-oriented with strong organizational skills to manage multiple cases simultaneously.
- Experience in clerical or administrative support roles is a plus.
- Familiarity with document review processes and legal terminology is beneficial.
If you are passionate about helping others navigate their immigration journey and want to be part of a dedicated team, we invite you to apply for the Intake Specialist position at Parker, Butte & Lane today!
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Ability to Commute:
- Portland, OR 97209 (Required)
Ability to Relocate:
- Portland, OR 97209: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $24