Busser - Miami

Description

Summary of Position:

Responsible for assisting the service team in exceeding the guests expectations. Teamwork, organization and good awareness are necessary for success in this position.

Core Values:

• Find a Way - We will always find the best solution for all guests and team members
• Positive Passion - We will be optimistic in our passion for what we do
• Hospitality Excellence - We will exceed the expectations of those we serve
• Respect and Care - We will be respectful of our team, our community, and our guests
• Always Teaching, Always Learning - We will continue to teach, learn, and encourage creativity and development

Essential Functions:

• Effectively service a minimum of an eight table station within one week of start date.
• Assist service team with all food and beverage service.
• Transport dirty dishes to bus tub/tray or dish room, according to restaurant specifications.
• Clean and reset a table within one minute, according to restaurant specifications.
• Complete ice, water, bread, butter/oil service, according to restaurant specifications.
• Keep all tables free of dirty dishes, glassware, silverware, bottles, ashtrays and any other debris.

Duties and Responsibilities:

• Learn all table and position numbers within one week of hire date.
• Maintain silverware service, when necessary.
• Crumb and wipe tables when necessary.
• Remove and wrap leftovers, according to restaurant specifications.
• Check garbage for restaurant supplies, ie. Silverware, ramekins, etc. Empty garbage, keep the garbage area clean and covered.
• Greet guests with a warm, sincere smile and anticipate their needs.
• Follow all steps of service as covered in training.
• Safely and efficiently operate any and all equipment necessary to the Busser position.
• Must wash hands regularly, according to guidelines.
• Use tact and good judgment when dealing with difficult guests. Respond to their needs with patience and courtesy.
• Move safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces.
• Comply with all safety and sanitation guidelines and procedures.
• Maintain a clean and orderly work area.
• Understand and complete all side work as assigned.
• Communicate cordially, effectively and clearly with all employees, managers and guests.
• Communicate in English in order to comprehend and perform/follow job requirements in written and spoken direction.
• Perform more than one task at a time.
• Perform calmly and effectively in an extremely busy and stressful work environment.
• Be able to give and take direction, and work effectively within a team.
• Be able to work a variety of hours, days and shifts, including weekends and increased work schedules.
• Work in a confined, crowded space of variable noise and temperature levels.
• Accept direction and constructive criticism from management.
• Be able to work a variety of hours, days and shifts, including weekends and increased work schedules.
• Maintain a positive, pleasant attitude every shift
• Must be able to stand or walk for the majority of a shift.
• Must be able to work at approximately 36 table/bar and reach 36.
• Must be able to lift and carry sacks, boxes, product up to 50 pounds from floor to waist level, approximately 20 feet.
• Must be able to reach (6 to overhead), bend, stoop, wipe.
• Must be willing to perform other duties assigned as needed.

General Rules:

• Get along with others and be a team player.
• Follow all uniform and appearance guidelines as befitting the image of the restaurant for the duration of the shift.
• Refrain from smoking for the duration of the shift.
• Arrive to work on time and in ready to work condition.
• Follow all rules, policies, procedures and conditions of employment outlined in the Employee Handbook.
• May not work under the influence of alcohol or any illegal drugs.
• May not resort to any type of violence, discriminatory or harassing behavior.
• Must successfully pass a drug and alcohol test within 90 days of hire date, where applicable.

Qualifications