What are the responsibilities and job description for the Hospitality Team Lead position at Parkhurst Dining?
As a Hospitality Team Lead at Parkhurst Dining, you will be responsible for leading the hourly workforce to execute catering events. This role also involves management accountabilities for discipline and team selection. You will ensure that the quality of the products and services provided to the customer meets or exceeds standards.
Key Responsibilities
- Supervises team members in their area of responsibility.
- Consults with members of management to make changes as needed to improve services.
- Folows established Parkhurst and client policies and procedures.
- Upholds standards.
You will communicate using Smile Plus skills and coach team members on their use of the Smile Plus hospitality imperatives. May assist in purchasing foods and supplies. Maintains presence in service areas to assess customer satisfaction levels and resolve problems. Communicates findings to management. Ensures practices and procedures comply with federal, state, and local regulatory requirements.
Follows the human resource policies and procedures, treats team members with fairness and respect. Has input into hiring, performance appraisal and discipline of staff under management oversight. Orients and trains staff. May be required to present inservice training programs.
