What are the responsibilities and job description for the Guest Service Coordinator position at Parking Management Company?
About the Role:
">We are seeking a highly motivated and customer-focused Guest Service Associate to join our team at Parking Management Company. As a key member of our team, you will play a vital role in providing exceptional service to our guests, ensuring their satisfaction, and contributing to our company's mission of delivering seamless and high-quality experiences.Responsibilities:
">• Provide warm greetings, assistance with vehicle drop-off and retrieval, and manage traffic flow to create a welcoming and professional atmosphere for our guests.• Conduct vehicle damage inspections and document parking locations on claim tickets, maintaining accurate records and communicating effectively with team members and guests.
• Ensure the safe and efficient parking and retrieval of vehicles, adhering to proper key handling procedures and safety protocols to maintain personal and vehicle security.
• Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks, and accurately reporting tips to ensure transparency and accountability.
• Foster a positive team environment, supporting colleagues, recognizing team accomplishments, and promoting a culture of excellence and customer satisfaction.
• Adapt to changing work environments, manage competing demands effectively, and handle unexpected situations with flexibility and professionalism, demonstrating dependability and commitment to our company's values and mission.
Requirements:
">• High school diploma or general education degree (GED); Customer service experience preferred; customer service attitude and a willing, helpful demeanor are mandatory.• Valid driver's license and reliable transportation required, with an acceptable motor vehicle record and a clean background check.
• Ability to communicate effectively, both verbally and in writing, with a strong focus on customer service and teamwork.
