TPWD - Customer Service Representative I

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

PLEASE NOTE:

All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.

Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.

Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

MILITARY OCCUPATIONAL SPECIALTY CODES:

• More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE:

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.

Required forms that will need to be attached with application for Military Employment Preference:

Documentation must be attached to the application before military preference can be granted.

BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

HIRING CONTACT: Kacey Sloan, (512) 793-2223

PHYSICAL WORK ADDRESS: Inks Lake State Park, 3480 Park Road 4 West, Burnet, TX 78611

GENERAL DESCRIPTION:

Under the direction of the Park Headquarters Manager, this position performs entry-level to routine customer service work. Responsible for providing clerical and customer service support for Inks Lake State Park. Provides information to the public in person, on the telephone and in writing. Responsible for revenue collection, accounting for daily revenue and ancillary product sales. Operates credit card machine, customer registration and computer. Prepares reports and processes correspondence. Performs general cleaning of the Park Headquarters. Works under close to moderate supervision with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division, and Branch rules, regulations and procedures.

MINIMUM QUALIFICATIONS:

Education:

Graduation from High School or GED.

Experience:

One year experience in general clerical, cash handling or customer service.

Licensure:

Must possess or be able to obtain, within 30 days of employment, a valid class “C” Texas driver’s license.

NOTE: Retention of position contingent upon obtaining and maintaining required license.

PREFERRED QUALIFICATIONS:

Experience:

Two years of experience in fee collection.

Two years of experience in customer service.

Two years of experience in computer registration.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of general office procedures;

Knowledge of administrative and clerical procedures;

Knowledge of basic mathematics;

Skill in effective verbal and written communication;

Skill in providing quality customer service in a courteous and professional manner;

Skill in handling a high volume front desk;

Skill in making independent, sound, timely decisions;

Skill in using MS Word, Excel and Outlook;

Ability to accurately handle cash and account for revenue collected;

Ability to work under stressful conditions;

Ability to work as a member of a team;

Ability to work independently with little or no supervision;

Ability to serve as team leader for seasonal and volunteer staff;

Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.;

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS:

Required to work in a public park with overnight camping and day use;

Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays;

Required to adjust to changing schedules;

Hours may be reduced or extended as needed;

Must conform to TPWD dress and grooming standards, work rules and safety procedures;

Required to perform manual labor including, lifting supplies and materials up to 20 lbs.;

Required to travel 5% with possible overnight stays;

Required to operate a State vehicle;

Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER

WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS