What are the responsibilities and job description for the Supervisor Benefits & Informatics position at Parkview Health?
Summary
The Supervisor Benefits & Informatics is responsible for the oversight of the administration of benefits and informatics for Parkview. Is responsible for managing the Benefits and Informatics team on a daily basis, including supporting and administration of group benefit programs (health, dental, vision, short and long term disability, life insurance, flexible spending accounts, retirement plans, and voluntary benefits) as well as FMLA administration. Additionally, has oversight of the Informatics team, ensuring compensation data entry is processed accurately and timely. Leads the team, providing analytical and technical support in the delivery of the benefit and informatics programs. Has a thorough and complete understanding of Parkview’s benefits structure, including eligibility and how co-worker and system changes impact eligibility status and individual benefit changes across the spectrum of all benefit elections and options. Ensures the Benefits and Informatics team complete task in a timely and professional manner. Works with team to identify opportunities, improve efficiencies, determine appropriate course of action, coordinate testing, educate impacted individuals and implement change. Integral in the preparation for and execution of Parkview's annual online Open Enrollment including, but not limited to, testing of new programs, preparation of communications and coordination and administration of appropriate OE workflow. Acts independently and appropriately in decision making and follow through/resolution of all benefit and co-worker issues. Sets by example and ensures team provides excellent customer service and timely follow up to all customers. Mentors, trains and supports team members to be subject matter expert for benefits and HR records. Thoroughly understands how Ben Admin and changes to records integrates with, and impacts, Payroll and TPAs. Supervises team to ensure the team meets the needs of customers as well as maintains a high level of service in the HR department with the expectation of being able to demonstrate multitasking abilities in a fast paced environment. Collaboratively works with HR teams to ensure customer satisfaction and engagement at all levels. Completes special projects as assigned.
Qualifications
- Bachelor's degree in Human Resource, Business, or related field.
- Must have a minimum of five years prior experience in Human Resources Benefits.
- Demonstrated ability to supervise a team and provide communications for all benefit plans, programs, and policies.
- Must possess and maintain a critical mass of benefits knowledge and functions.
- Must have excellent verbal and written communication skills.
- Ability to apply previous situations and outcomes to new scenarios and make sound and appropriate decisions.
- Ability to thrive in a fast-paced, results-oriented environment.
- Strong computer skills with experience in Windows based software including proficiency in Excel and Word.
- Ability to analyze a set of data and identify inconsistencies.
- Ability to prioritize and consistently meet deadlines with competing demands.
- Knowledge of benefit contract language.
- Knowledge of all pertinent federal and state regulations, filing and compliance requirements both adopted and pending affecting coworker benefit programs (DOL, ERISA, etc).
