Registrar

Job Summary:

The Hospital Registrar performs a range of tasks related to patient registration, scheduling, and administrative support

Essential Functions:

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation

• Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors
• Interacts professionally with patients/families; treats patients and their families with respect and dignity
• Effectively and appropriately communicate with patients, physicians, family members and co-workers, demonstrating customer service excellence through application of positive language principles, appropriate response and use of  constructive problem-solving techniques which foster positive outcomes
• Greets visitors and patients with proper greeting and smile. Making them feel comfortable and welcome
• Accurately obtain personal and financial information to admit/register patients to the hospital’s various clinical departments or inpatient care
• Responsible for verification of insurance
• Input patient data into the hospital’s electronic health record (EHR) system, ensuring accuracy and confidentiality
• Assign patients to appropriate departments or physicians based on their medical needs and appointment availability
• Collect co-pays, deductibles, and other out-of-pocket expenses from patients, providing receipts and financial information as required
• Schedule follow-up appointments, tests, or procedures for patients, coordinating with various departments to ensure availability
• Provide patients with necessary paperwork, including consent forms, privacy notices, and patient rights documents, ensuring they understand all information
• Assist in resolving patient concerns or complaints related to registration, billing, or insurance, referring complex issues to the appropriate department
• Coordinate with medical staff, and accounting staff to ensure all patient information is received and recorded accurately
• Perform clerical duties as assigned
• Maintains accurate and continued documentation. Documentation meets current standards and policies
• Assists in orientation and training of new staff/students as necessary
• Performs other reasonably related job duties as assigned or requested, within scope of practice

Education:

• High School Diploma or General Equivalency Diploma (GED), or equivalent, is preferred

Licenses:

• N/A

Certifications:

• N/A

Experience:

• Customer service occupation experience preferred.
• One year of related experience or other clerical experience in a hospital or medical office department, preferred
• Knowledge of medical terminology, highly desirable 

Skills: 

•  Demonstrates the values of team concept on a consistent basis
• Focused on prioritizing the patient’s clinical experience, maintaining a high awareness of patient satisfaction
• Meticulous attention to detail with the ability to multi-task, while demonstrating proficient time management skills
• Self-starter who needs no reminders of duties and tasks that need to be completed
• Able to respond to and cope with emergency situations professionally and calmly
• Focused, patient and calm, performing well under pressure in a stressful environment and able to take appropriate action
• Must be flexible, responding to changes in work schedule, able to work as needed for appropriate departmental coverage
• Strong administrative skills, including knowledge of computer operations and proficiency in the use of word processing, email, electronic medical records, and other similar software as required
• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision
• Excellent written, verbal and communication skills
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, esp