What are the responsibilities and job description for the Registrar position at ScionHealth?
Description
Job Summary:
The Hospital Registrar performs a range of tasks related to patient registration, scheduling, and administrative support
Essential Functions:
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation
Education:
Job Summary:
The Hospital Registrar performs a range of tasks related to patient registration, scheduling, and administrative support
Essential Functions:
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation
- Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors
- Interacts professionally with patients/families; treats patients and their families with respect and dignity
- Effectively and appropriately communicate with patients, physicians, family members and co-workers, demonstrating customer service excellence through application of positive language principles, appropriate response and use of constructive problem-solving techniques which foster positive outcomes
- Greets visitors and patients with proper greeting and smile. Making them feel comfortable and welcome
- Accurately obtain personal and financial information to admit/register patients to the hospital’s various clinical departments or inpatient care
- Responsible for verification of insurance
- Input patient data into the hospital’s electronic health record (EHR) system, ensuring accuracy and confidentiality
- Assign patients to appropriate departments or physicians based on their medical needs and appointment availability
- Collect co-pays, deductibles, and other out-of-pocket expenses from patients, providing receipts and financial information as required
- Schedule follow-up appointments, tests, or procedures for patients, coordinating with various departments to ensure availability
- Provide patients with necessary paperwork, including consent forms, privacy notices, and patient rights documents, ensuring they understand all information
- Assist in resolving patient concerns or complaints related to registration, billing, or insurance, referring complex issues to the appropriate department
- Coordinate with medical staff, and accounting staff to ensure all patient information is received and recorded accurately
- Perform clerical duties as assigned
- Maintains accurate and continued documentation. Documentation meets current standards and policies
- Assists in orientation and training of new staff/students as necessary
- Performs other reasonably related job duties as assigned or requested, within scope of practice
Education:
- High School Diploma or General Equivalency Diploma (GED), or equivalent, is preferred
- N/A
- N/A
- Customer service occupation experience preferred.
- One year of related experience or other clerical experience in a hospital or medical office department, preferred
- Knowledge of medical terminology, highly desirable
- Demonstrates the values of team concept on a consistent basis
- Focused on prioritizing the patient’s clinical experience, maintaining a high awareness of patient satisfaction
- Meticulous attention to detail with the ability to multi-task, while demonstrating proficient time management skills
- Self-starter who needs no reminders of duties and tasks that need to be completed
- Able to respond to and cope with emergency situations professionally and calmly
- Focused, patient and calm, performing well under pressure in a stressful environment and able to take appropriate action
- Must be flexible, responding to changes in work schedule, able to work as needed for appropriate departmental coverage
- Strong administrative skills, including knowledge of computer operations and proficiency in the use of word processing, email, electronic medical records, and other similar software as required
- Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision
- Excellent written, verbal and communication skills
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, esp
