What are the responsibilities and job description for the Operations Specialist - Customer Success (Full-Time) position at Parkway-Rockwood Community Ed?
Community Ed Operations Specialist (full-time)
Job Summary:
We are seeking a full-time Operations Specialist of Customer Success to join our operations team and help support the Community Ed department. The Community Ed office is located on the campus of Ellisville Elementary in Ellisville, MO.
Duties:
- Maintain a thorough understanding of Community Ed programs and services
- Provide support to internal and external customers and Community Ed staff, as needed, in order to ensure effective operation of programs
- Point of contact for patrons through phone, email, live chat and text, in addition to in-person communication
- Point of contact for patrons and staff with registration-related questions (i.e. registration, refunds, cancellations, contracts, etc.)
- Effectively utilize the registration management system to support customers and staff, as needed
- Work in a cross-functional team-based environment and collaborate with others in setting goals and problem solving
- Provide service in a courteous, prompt, professional and efficient manner
- Serve as the main point of contact for assigned responsibilities
- Follow established work procedures and schedules for the office
- Assist with preparation of department events and attend events as needed (i.e. Summer Expo, district events, coaches' meetings, etc.)
- Perform other duties as assigned
Skills:
- High school diploma or equivalent required
- Minimum two years experience providing support to an organization preferred
- Excellent written and verbal communication skills
- Positive attitude, encouraging and patient with participants
- Represent the Community Education department in the most positive manner with internal and external audiences
- Ability to work in a team-based environment, maintain attitudes of respect, assistance, honesty and resourcefulness
- Demonstrate independent judgment, initiative, organizational and problem-solving skills for the successful operation of programs and services in an environment of frequent interruptions
- Ability to establish and execute priorities with minimum direction or instruction
- Ability to access all locations in the Parkway and Rockwood school districts
- Position involves frequent bending, pulling, pushing, sit, talk, hear, walk, standing and reaching
- Proficient in Microsoft and Google Suite software applications
Parkway-Rockwood Community Ed is a partnership between the Parkway and Rockwood School Districts that provides high-quality programs and services to enhance the quality of life for residents. At Community Ed, we constantly strive to make programs more enriching, accessible and engaging so our patrons have the best experience possible while learning and having fun.
Job Type: Full-time
Pay: $17.15 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- No nights
- No weekends
Work Location: In person
Salary : $17