What are the responsibilities and job description for the Head of Retail Banking position at Parlee McLaws LLP?
Description
About Bankwell:
Bankwell is a commercial bank with over $3 billion in assets, offering privately owned businesses, their owners, executives, and high-net-worth individuals personalized, technologically advanced banking solutions. We are committed to delivering exceptional service through dedicated points of contact across private client groups and our Retail Banking centers, all of whom work in alignment to ensure businesses and individuals are well-banked.
Our team members and their clients benefit from an organizational focus on personal growth and technological innovation across business lines. These commitments enable Bankwell private client teams to offer robust products and deliver financial solutions to unique industry niches with speed, efficiency, and care.
Learn more about Bankwell at www.mybankwell.com.
Summary Of Position
The Head of Retail Banking is responsible for the overall leadership, strategy, and performance of the Retail Banking division. This role will have a strong focus on driving profitable growth in Business Banking, while ensuring a seamless and exceptional customer experience at every touchpoint. The ideal candidate is a dynamic and results-oriented leader with a proven record of accomplishment in Business Banking sales and a deep understanding of customer needs, market trends, and the role customer experience plays in driving loyalty and growth.
Qualifications
Bankwell is committed to a policy of Equal Employment Opportunity and will not discriminate against any applicant or employee on the basis of race, color, religion, sex, sexual orientation, national origin or ancestry, age, physical or mental disability, veteran or military status, marital status, or any other legally recognized protected basis under federal, state or local laws.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of Americans with Disabilities Act and certain other state or local laws. Please inform Bankwell’s Human Resources representative if you need assistance completing any forms or to otherwise participate in the application process.
All employees are responsible for complying with banking regulations that apply to Bankwell. This includes, but is not limited to, adhering to the BSA and various consumer protection regulations, and complying with OFAC sanctions. Employees are required to complete compliance training and follow policies and procedures for applicable regulations based on their role. An employee’s failure to comply with banking regulations will be individually reviewed and assessed. The result of non-compliance may impact job performance ratings and may be serious enough to require termination of employment.
Requirements
Lead and manage all aspects of Retail Banking at Bankwell including:
Drive Growth In Business Banking
About Bankwell:
Bankwell is a commercial bank with over $3 billion in assets, offering privately owned businesses, their owners, executives, and high-net-worth individuals personalized, technologically advanced banking solutions. We are committed to delivering exceptional service through dedicated points of contact across private client groups and our Retail Banking centers, all of whom work in alignment to ensure businesses and individuals are well-banked.
Our team members and their clients benefit from an organizational focus on personal growth and technological innovation across business lines. These commitments enable Bankwell private client teams to offer robust products and deliver financial solutions to unique industry niches with speed, efficiency, and care.
Learn more about Bankwell at www.mybankwell.com.
Summary Of Position
The Head of Retail Banking is responsible for the overall leadership, strategy, and performance of the Retail Banking division. This role will have a strong focus on driving profitable growth in Business Banking, while ensuring a seamless and exceptional customer experience at every touchpoint. The ideal candidate is a dynamic and results-oriented leader with a proven record of accomplishment in Business Banking sales and a deep understanding of customer needs, market trends, and the role customer experience plays in driving loyalty and growth.
Qualifications
- Bachelor's degree in business administration, Finance, or a related field.
- 10 years of experience in Retail Banking, with a strong focus on small business lending/Business Banking.
- Proven track record of success in driving revenue growth, market share, and customer satisfaction.
- Strong leadership, management, and interpersonal skills, with the ability to inspire a customer-first mindset.
- Excellent communication and presentation skills.
- Strong analytical and problem-solving skills, with the ability to use data to enhance customer outcomes.
- MBA or other advanced degree.
- Experience with digital banking and technology-driven solutions that enhance the customer experience.
- Experience in a high-growth environment.
- Community involvement and volunteer experience, with a focus on customer engagement and satisfaction.
Bankwell is committed to a policy of Equal Employment Opportunity and will not discriminate against any applicant or employee on the basis of race, color, religion, sex, sexual orientation, national origin or ancestry, age, physical or mental disability, veteran or military status, marital status, or any other legally recognized protected basis under federal, state or local laws.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of Americans with Disabilities Act and certain other state or local laws. Please inform Bankwell’s Human Resources representative if you need assistance completing any forms or to otherwise participate in the application process.
All employees are responsible for complying with banking regulations that apply to Bankwell. This includes, but is not limited to, adhering to the BSA and various consumer protection regulations, and complying with OFAC sanctions. Employees are required to complete compliance training and follow policies and procedures for applicable regulations based on their role. An employee’s failure to comply with banking regulations will be individually reviewed and assessed. The result of non-compliance may impact job performance ratings and may be serious enough to require termination of employment.
Requirements
Lead and manage all aspects of Retail Banking at Bankwell including:
Drive Growth In Business Banking
- Develop and implement strategies to increase market share in Business Banking across our retail footprint.
- Leverage data and analytics to identify and target high-growth business segments and anticipate their unique needs.
- Build strong relationships with key business partners and community organizations to deepen customer connections and improve the overall experience for business clients.
- Align the Retail Banking strategy with the overall business objectives and market opportunities.
- Drive customer acquisition and retention in collaboration with SBA Lending, CRA Lending, Client Experience, Treasury Management, Marketing teams; through targeted marketing campaigns and customer relationship management programs that prioritize exceptional service and satisfaction.
- Expand and develop Retail Banking relationships with clients acquired through SBA lending and other digital origination channels.
- Build, motivate, and develop a high-performing team of Retail Banking professionals who share a commitment to delivering outstanding customer experiences.
- Foster a culture of collaboration, innovation, and customer centricity within the team.
- Provide coaching, mentorship, and performance feedback to team members, emphasizing the importance of client experience (CX) as a core metric of success.
- Oversee the daily operations of Retail Banking branches, ensuring they deliver efficient, customer-centric services.
- Ensure compliance with all relevant banking regulations and industry best practices, prioritizing trust, and transparency in customer interactions.
- Monitor key performance indicators (KPIs), including customer satisfaction and Client Experience (CX) related metrics, and take corrective action as needed.
- Collaborate with Customer Experience team to champion continuous improvement in customer service and satisfaction across all channels.
- Leverage technology to create seamless, personalized experiences and improve operational efficiency.
- Build strong customer relationships through proactive engagement, timely communication, and personalized service that exceeds expectations.
- Build and maintain strong relationships with community and marketplace leaders, particularly in niche industries targeted by the bank through its SBA lending practices, by participating in industry events and community initiatives to strengthen the bank's reputation as a customer-focused institution.
- Promote the bank's brand and values, ensuring they resonate with the community through authentic, customer-centric interactions.
