US Office Manager

Your Mission

As Senior Office Manager, you will play a crucial role in ensuring smooth office operations, fostering a welcoming and efficient work environment, and supporting our team in the US. You will take ownership of workplace management, vendor coordination, and office experience while collaborating with global teams to align workplace strategies.

In This Role You Will

• Oversee all office operations, ensuring a seamless and efficient workplace experience for employees and visitors.
• Manage vendor relationships, negotiate contracts, and oversee office-related procurement, including supplies, equipment, and services.
• Develop and implement office policies and procedures to enhance efficiency and maintain compliance with local regulations.
• Take ownership of workplace budgets, including forecasting and expense tracking for office-related costs.
• Serve as the key point of contact for all facility-related matters, liaising with landlords, security, and service providers.
• Support a positive company culture by organizing office events, celebrations, and engagement activities in collaboration with global teams.
• Ensure the office is well-stocked, organized, and proƒvides a comfortable working environment for employees.
• Collaborate with IT and People & Culture teams to support onboarding, offboarding, and workplace experience improvements.
• Lead safety, security, and emergency preparedness efforts to ensure a safe and compliant work environment.
• Identify opportunities for process improvements and workplace enhancements.
  
  

Our Tech Stack

Slack, Notion, Miro, Jira, GSuite, Asana

Schedule

This role requires you the be physically present in our Berlin office from Monday to Friday from approximately 9am until 2pm.

What You Bring To The Table

• 5 years of experience in office management, workplace operations, or a similar role in a fast-paced environment.
• Independent and self-sufficient, able to take full ownership of office operations despite the time difference with Berlin-based leadership.
• Strong project management and organizational skills, with the ability to juggle multiple priorities and solve problems proactively.
• Experience with vendor negotiations, contract management, and budget tracking.
• Excellent interpersonal and communication skills, fostering a welcoming and professional office environment while effectively managing relationships with internal and external stakeholders.
• Tech-savvy, experienced using Slack, Notion, Miro, Jira, GSuite, and Asana to streamline workplace operations.
• Knowledge of New York workplace compliance, safety, and security regulations.
• A hands-on, proactive approach with a passion for creating an exceptional office experience.
• Experience managing office moves, expansions, or large-scale workplace projects is a strong plus.
  
  

WHAT'S IN IT FOR YOU?

• Be part of a dynamic, driven team of 32 nationalities with flat hierarchies and collaborative company culture.
• Hybrid work environment (2 days a week in the office) - We love to build real connections and want to welcome everyone in the office on certain days
• Attractive compensation package with equity, Unlimited PTO
• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
• Class Pass membership
• Regular team events (onsite and at the HQ in Germany), game nights, and other social activities
• Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.
  
  

Your Recruiting Process At Parloa

Recruiter video call → Meet your manager → Challenge Task → Culture Interview → Meeting the Head of P&C → Founder interview

Salary Range

$74,000—$84,000 USD

Why Parloa?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.