Office Manager

Parm's Landscape Management is a leading provider of lawn care, landscaping and snow removal services. We pride ourselves on our commitment to a high quality service and the complete satisfaction of our clients. As we continue to grow, we are looking for a dedicated Office Manager / Dispatcher to join our dynamic team. This role is crucial in ensuring the smooth operation of our office and the efficiency of our in-field services.

Job Responsibilities:

• Oversee all office staff and manage day-to-day office operations.
• Supervise accounts receivable and oversee vendor payment approvals.
• Conduct daily checks of emails and phone calls to ensure quality control.
• Train new office staff and provide ongoing training for existing staff.
• Serve as a backup for office staff during absences or high-volume periods.
• Assist with email and phone coverage during peak times.
• Coordinate and schedule snow removal, lawn mowing, and lawn application routes.
• Address escalated client concerns promptly and professionally.
• Participate in leadership meetings to discuss strategies and improvements.
• Direct daily interactions with crews, providing route details and addressing any concerns.
• Respond to incoming client inquiries and send out lawn care proposals.
• Monitor and assess the quality of work performed by other office personnel.
• Obtain & maintain a certified pesticide applicator 3.0 license.
• Lead the client year to year renewal process and coordinating with other team members as needed.
• Manage and respond to all forwarded phone calls and emails.

Qualifications:

• Proven experience as an Office Manager, Dispatcher, or similar role, preferably in the lawn care, landscaping, snow removal, or related industries.
• Strong leadership skills and the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• Experience in customer service and conflict resolution.
• Proficient in using office management software and communication tools.
• Ability to work under pressure and adapt to changing environments.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• Please describe your previous experience in an office management and/or dispatching role?
• How do you prioritize your tasks when you have tight deadlines and multiple urgent tasks at once?
• Can you provide an example of a difficult situation with a client or customer you resolved? What was the outcome?
• Do you have any previous experience in the landscaping, lawn care or snow removal industry?
• What software tools and systems are you familiar with that help in office management and scheduling?
• Do you have any prior experience routing or scheduling?
• Are you currently employed? (if yes, what are you currently doing for work?)
• What is your expected starting wage?
• The hours for this job would be 6am-2pm Monday - Friday. Is this a schedule that will work for you?

Work Location: In person

Salary : $22 - $26