What are the responsibilities and job description for the Customer Service Representative position at Parman Energy?
Customer Service Representative (Full Time)
Location: Nashville, TN
Starting Salary: $21/hour based on experience
Parman is an employee-owned company that offers outstanding benefits. Click here to learn more: Parman
We are looking to add a motivated and organized Customer Service Representative to the team at Parman! The primary purpose of this position is to provide Totally Outrageous Customer Service (TOCS) to customers and support the Parman team. This role provides a valuable link between the customer and the company before, during, and after the purchase.
Job Responsibilities
Responsible for professional customer communications via phone, email, website chat, and fax.
Communicates between the customer and internal departments such as Operations, Sales, Accounting, and Procurement.
Interprets purchase orders, takes orders from the customer and sales, and performs data entry to create bills of ladings for Operations. Also creates Backorders as needed.
Performs various administrative duties including but not limited to electronic filing, shipping and receiving of small parcel UPS, requests for billing corrections, updating CRM databases, creation of letters, spreadsheets, memos, reports, notetaking, and information organization.
Works closely with Accounting to ensure accurate customer billing and enters requests for billing corrections into CRM as needed. Communicates about customer credit card payments, credit holds, ship to set up, account changes, and ticket printing.
Contacts customers on a daily, weekly, and monthly basis to obtain orders from regular customers as support to the sales department.
Job Requirements
Minimum 2 years of related experience or an equivalent combination of education and experience
Proficiency in Microsoft Office: Word, Excel, Outlook, and PowerPoint. Willingness to learn other software as needed
Ability to keep sensitive information confidential
Strong attention to detail, data entry, and organizational skills
Professionalism and excellent customer service skills required
Salary : $21
