What are the responsibilities and job description for the Dutch Wonderland Guest Experience Attendant position at Parques Reunidos?

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country's largest and most prestigious venues including : National Historic Landmark, Kennywood Park, America's Oldest Amusement Park, Lake Compounce, the world's first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Guest Experience Attendant is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests.

We are currently looking for a :

Dutch Wonderland Guest Experience Attendant

Roles & Responsibilities :

Greet guests in a fun and welcoming manner!
Delight all guests by providing exceptional customer service by promptly and professionally addressing their questions and concerns
Assist guests with parking as an attendant in one of our parking booths
Run POS for guests to purchase tickets or season passes
Process guests' tickets and / or passes at the entrance gates
Answer guest questions and / or escalate these questions and concerns to the appropriate Guest Experience team members
Assist guests with entry, exit, and reentry to the park
Ensure that the front gate area of the park remains clean and presentable to incoming guests.
Promptly notify the security team or the operator of team member and guest injuries or emergencies
All other duties assigned by leadership

Education & Experience :

No education requirements for this role

No previous work experience needed

Language : Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements :

Must be at least 14 years of age to comply with PA Child Labor Laws

Ability to work flexible schedule, including evenings, weekends, and holidays

Must have reliable transportation to and from your scheduled shift

Ability to comply with all uniform policies

Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements :

Ability to stand, walk, and remain on feet for majority of the workday

Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

Ability to remain sedentary for periods of time, while using a computer or POS equipment

Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

Working Conditions :

This role will predominantly be based in both an office setting as well as frequent exposure to outdoor environments

Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

Subject to loud noise levels, flashing lights, and heavily populated environments

Subject to frequent interruptions and requests that may require reprioritization of activities

Team member benefits :

Working at Dutch Wonderland is about making people happy! It's about being independent and having fun, making new friends and earning extra money while doing so. As a Dutch Wonderland employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits :

Flexible schedule

Ability to cross-train and learn unique skills across various departments

Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off

Invitations to exclusive company-sponsored employee events throughout the season

We've got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Dutch Wonderland. Apply today!

Do not miss the chance to spark your career now!

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Dutch Wonderland Guest Experience Attendant

What are the responsibilities and job description for the Dutch Wonderland Guest Experience Attendant position at Parques Reunidos?

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