What are the responsibilities and job description for the Dutch Wonderland Guest Experience Supervisor position at Parques Reunidos?

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country's largest and most prestigious venues including : National Historic Landmark, Kennywood Park, America's Oldest Amusement Park, Lake Compounce, the world's first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Guest Experience Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests.

We are currently looking for a :

Dutch Wonderland Guest Experience Supervisor

Roles & Responsibilities :

Supervisory Duties :

Supervise the daily operations of the Guest Experience team and any other assigned departments
Lead by example, attitude, and as a representation of Dutch Wonderland's core values
Act as an approachable mentor and coach to all assigned team members
Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
Become knowledgeable of performing the essential duties of all guest experience positions and backfill these positions when needed
Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
Ensure that all required meal and other breaks are being given in accordance with PA law
Assist with team scheduling and timekeeping activities

Departmental Duties :

Delight the guests with exceptional customer service and a guest-centric approach

Oversee guest arrival process including parking fee transactions, in-park ticket sales, season pass processing and turnstiles

Ensure compliance with all PCI related standards, policies and procedures

Oversee customer relations efforts, including customer relations office, call center operations and replies to customer inquiries via telephone, email and other media channels

Interact with guests on a face-to-face basis, asking for feedback, and promptly addressing concerns.

Ensure tickets and products are setup correctly within POS and Inventory system in Workday

Perform administrative duties including assisting with entering daily revenue, typing, preparing reports, and ordering supplies in coordination with revenue and park leadership

Ensure that all team members are enforcing park entrance and exit policies

Immediately report security, safety, or maintenance concerns to the proper channels

Promptly notify the security team or the operator of team member and guest injuries or emergencies

Ensure that all Front Gate protocols are executed during emergencies or inclement weather situations

All other duties assigned by leadership

Education & Experience :

High School Diploma or equivalent preferred

1-2 years of work experience in a similar role

1 years of previous supervisory experience a plus

Previous amusement park, theme park, or waterpark experience highly desired but not required

Language : Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements :

Must be at least 16 years of age to comply withPA Child Labor Laws

Ability to work flexible schedule, including evenings, weekends, and holidays

Ability to work hours that extend between 9am to 5pm

Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Ability to speak with guests directly while maintaining a high degree of professionalism

Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

Must possess strong written and verbal communication skills

Must possess strong attention to detail and problem-solving abilities

Must be proficient in Microsoft Excel, Word, and Power Point.

Physical Requirements :

Ability to stand, walk, and remain on feet for majority of the workday

Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

Ability to remain sedentary for extended periods of time, while using a computer or POS equipment

Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

Working Conditions :

This role will predominantly be based in both an office setting as well as frequent exposure to outdoor environments

Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

Subject to loud noise levels, flashing lights, and heavily populated environments

Subject to frequent interruptions and requests that may require reprioritization of activities

Team member benefits :

Working at Dutch Wonderland is about making people happy! It's about being independent and having fun, making new friends and earning extra money while doing so. As a Dutch Wonderland employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits :

Flexible schedule

Ability to cross-train and learn unique skills across various departments

Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off

Invitations to exclusive company-sponsored employee events throughout the season

We've got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Dutch Wonderland. Apply today!

Do not miss the chance to spark your career now!

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Dutch Wonderland Guest Experience Supervisor

What are the responsibilities and job description for the Dutch Wonderland Guest Experience Supervisor position at Parques Reunidos?

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