Kennywood - Operations Office Supervisor

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

Kennywood is a National Historic Landmark with over 125 years of experience in fun! Kennywood has an unmatched mix of more than 40 modern attractions and one-of-a-kind classic rides, including eight roller coasters, a Kiddieland with pint-sized thrills for the little ones, and more. Kennywood's rich history spans generations of good times and extends beyond the traditional summer season with popular Halloween and Holiday events.

We Are Currently Looking For a

Kennywood - Operations Office Supervisor

Roles & Responsibilities

Roles & Responsibilities:

Administrative Duties

• Manage day-to-day the office operations of the Operations team and any other assigned departments
• Lead by example, attitude, and as a representation of Kennywood’s core values
• Act as an approachable mentor and coach to all assigned team members
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Assist with team scheduling and timekeeping activities
• Ensure office equipment is maintained and serviced as needed
• Coordinate repairs and maintenance for the office space
• Assist in onboarding new employees
• Address employee inquiries and provide general support
• Review weekly schedules
• Monitor labor budgets and office budgets ensuring cost-effectiveness
• Develop, implement, and maintain office policies and procedures.
• Ensure compliance with company policies and industry regulations.
• Provide training and updates on policies
• Serve as the primary point of contact for internal and external communications
• Facilitate effective communication between departments and staff members
• Maintain accurate records of office activities, expenses, and employee information
• Ensure confidentiality and security of sensitive information
• Organize department motivation and department activities
• Manage electronic and physical filing systems
  
  

Departmental Duties

• Ensure office equipment is maintained and serviced as needed
• Act as subject matter expert for the department to answer any questions that employees or guests may have
• Perform a wide variety of administrative tasks and data entry
• Enter and receive Purchase Orders into Workday system
• Keep assigned reception and office areas neat, clean, organized, and sanitary
• Ensures compliance with company policies and industry regulations
• Provide cross-functional departmental training and updates to Park policies
• Facilitate effective communication between departments and staff members
• Ensure confidentiality and security of sensitive information
• Assist with the organization and execution of departmental events and employee engagement activities
• Manage electronic and physical filing systems
• Assist with financial and budgeting activities for assigned departments
• All other duties assigned by leadership
  
  

Education & Work Experience

• High School diploma, GED, or equivalent; Equivalent work experience will also be considered
• 1-2 years of previous office management, customer service, or administrative work experience
• Previous supervisory experience a plus
• Previous amusement park, theme park, or waterpark experience a plus
  
  

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from work for your scheduled shift
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to portray a positive, professional attitude
• Must be proactive, a quick learner, and collaborate well in the workplace
• Ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel and guests
• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point.
• Ability to use office technology and equipment, such as PC, software, and copier
• Ability to follow direction, multi-task, and work as part of a team as well as independently
  
  

Physical Requirements

• Ability to remain seated for extended periods of time, while using a computer
• Ability to stand or walk for long periods of time throughout the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
  
  

Working Conditions

• This role will be primarily based in an office setting with frequent interaction with other outdoor park locations
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
• Subject to dust, dirt, and cleaning/laundry chemicals
  
  

Team Member Benefits

Working at Kennywood is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Kennywood employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Kennywood and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season
  
  

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Kennywood. Apply today!

Do not miss the chance to spark your career now!