Lake Compounce Campground - Seasonal Campground Senior Supervisor

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Campground Senior Supervisor assists in supervising the front desk operations and staff as well as the Housekeeping team. This position enforces policies and procedures and establishes a positive work environment. This position may serve as the Manager on Duty in the absence of the Campground Manager.

We Are Currently Looking For A:

Lake Compounce Campground - Seasonal Campground Senior Supervisor

Roles & Responsibilities:

The Campground Senior Supervisor assists in supervising the front desk operations and staff as well as the Housekeeping team. This position enforces policies and procedures and establishes a positive work environment. This position may serve as the Manager on Duty in the absence of the Campground Manager.

Roles & Responsibilities:

Supervisory Duties:

• Supervise the daily operations of the guest experience/front desk team, the Housekeeping team, and any other assigned departments
• Lead by example, attitude, and as a representation of Lake Compounce’s core values
• Act as an approachable mentor and coach to all assigned team members
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
• Become knowledgeable of performing the essential duties of all assigned front desk positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with Connecticut law
• Assist with team scheduling and timekeeping activities
  
  

Departmental Duties:

• Greet and interact with guests in a warm, friendly, fun, and professional manner
• Maintain a neat, clean, and professional appearance
• Ensure that all guest experience team members are consistently following all policies and procedures outlined for the front desk
• Assist in maintaining brand quality standards by investigating complaints and initiating corrective action
• Ensure a smooth check-in and check-out process for guests
• Accurately process guest payments while maintaining PCI compliance
• Operate internal communication devices (e.g. PBX switchboard) in an efficient and professional manner while answering and transferring calls
• Quickly and expertly respond to guest issues with resolutions that may require “thinking outside the box”
• Partner with housekeeping and/or maintenance to ensure guest requests and complaints are resolved
• Perform administrative tasks such as answering the phones, scanning, copying, typing and printing
• Maintain the front desk area to maintain cleanliness and a clutter-free environment
• Demonstrate a working knowledge of all services and facilities of the property
• Accurately document the overnight shift happenings and provide updates to lodging leadership on a routine basis
• Provide guests with insightful information about other nearby parks and properties
• Inform guests of events and activities that may be occurring during their visit
• Promptly escalate any maintenance issues or emergencies to the appropriate authorities
• All other duties assigned by leadership
  
  

Education And Experience:

• High school diploma, GED, or equivalent preferred; Equivalent work experience will also be considered
• 2 years of previous front desk or hospitality work experience
• 1 years of supervisory and/or management experience, preferably in hospitality/hotel front line and management positions
  
  

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with Connecticut Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from work for your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to portray a positive, outgoing, professional attitude
• Ability to handle pressure and difficult situations with poise and finesse
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to accurately use Point of Sale (POS) and/or other cash handling equipment
• Ability to use office technology and equipment, such as PC, software, and copier
• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point
• Ability to follow direction, multi-task, and work as part of a team as well as independently
  
  

Physical Requirements:

• Ability to stand in place for long periods of time
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to remain sedentary for extended periods of time, while using a computer
• Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds
  
  

Working Conditions:

• This role will be based in an indoor lodging setting, predominantly at the front desk
• Potential exposure to the variable outside temperatures on occasion, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to frequent interruptions and may need to reprioritize activities
• Subject to constant repetitive motion
  
  

Team Member Benefits:

Working at Lake Compounce is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Lake Compounce employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Lake Compounce and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season
  
  

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Lake Compounce. Apply today!

Do not miss the chance to spark your career now!