What are the responsibilities and job description for the Water Country Guest Experience Team Member position at Parques Reunidos?
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the country's largest and most prestigious venues including : National Historic Landmark, Kennywood Park, America's Oldest Amusement Park, Lake Compounce, the world's first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
We are currently looking for a :
Water Country Guest Experience Team Member
Roles & Responsibilities :
The Guest Experience Team Member is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests.
This position assists guests as they arrive at the park, including parking fee transactions, ticket sales, season pass processing, cabanas, and turnstiles.
Roles & Responsibilities :
- Greet guests in a fun and welcoming manner!
- Delight all guests by providing exceptional customer service by promptly and professionally addressing their questions and concerns
- Assist guests with parking as an attendant in one of our parking booths
- Run POS for guests to purchase tickets or season passes
- Process guests' tickets and / or passes at the entrance gates
- Answer guest questions and / or escalate these questions and concerns to the appropriate Guest Experience team members
- Assist guests with entry, exit, and reentry to the park
- Maintain a clean work Main Gate operation (wiping down counters, vacuuming, sweeping, picking up trash, etc.) to maintain a great first impression for incoming guests
- Promptly notify the security team or the operator of team member and guest injuries or emergencies
- All other duties assigned by leadership
Education & Experience :
Language : Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements :
Physical Requirements :
Working Conditions :
Team member benefits :
Working at Water Country is about making people happy! It's about being independent and having fun, making new friends and earning extra money while doing so. As a Water Country employee, you can be the smiling face that makes a great first impression for incoming guests, a lifeguard who soaks up the sun while keeping guests safe, or a maintenance technician that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!
Palace Perks & Benefits :
We've got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Water Country. Apply today!
Do not miss the chance to spark your career now!