What are the responsibilities and job description for the Water Country Guest Relations Team Member position at Parques Reunidos?
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the country's largest and most prestigious venues including : National Historic Landmark, Kennywood Park, America's Oldest Amusement Park, Lake Compounce, the world's first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
We are currently looking for a :
Water Country Guest Relations Team Member
Roles & Responsibilities :
The Guest Relations Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests.
The Guest Relations Team Member serves as a park ambassador to provide superior customer service to all Guests and support the entire Guest Experience team. This role will have heavy focus on assisting guests with their questions, complaints, and providing helpful information about the park during their visit.
The ideal candidate will be friendly, have strong communication skills, and have a knack for exceptional customer service.
Roles & Responsibilities :
- Be an ambassador for Water Country and focus on delivering exceptional customer service to prospective and existing guests.
- Welcome guests to the park in a warm and friendly manner.
- Serve as primary point of contact for all general park questions and inquiries
- Convey Park information, policies, and procedures to guests and other team members in a timely, accurate, professional manner
- Courteously assist guests with questions and complaints via in-person, telephone, or email communications
- Deescalate guest concerns with a positive attitude
- Direct and transfer department specific requests to the appropriate manager
- Sell and collect tickets and season passes
- Utilize Point of Sale (POS) technology to sell tickets, products, and services
- Assist with administrative tasks, including reporting, data tracking, and office organization
- Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
- Assist other Guest Experience departments as needed
- All other duties assigned by leadership
Language : Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements :
Physical Requirements :
Working Conditions :
Team member benefits :
Working at Water Country is about making people happy! It's about being independent and having fun, making new friends and earning extra money while doing so. As a Water Country employee, you can be the smiling face that makes a great first impression for incoming guests, a lifeguard who soaks up the sun while keeping guests safe, or a maintenance technician that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!
Palace Perks & Benefits :
We've got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Water Country. Apply today!
Do not miss the chance to spark your career now!
