What are the responsibilities and job description for the Service Advisor position at Parris RV?
Overview
We are seeking a dedicated and knowledgeable Service Advisor to join our team at a reputable RV dealership. The ideal candidate will serve as the primary point of contact for customers, ensuring they receive exceptional service and support throughout their RV repair experience. This role requires strong communication skills, mechanical knowledge, and a passion for delivering outstanding customer service in the RV industry.
Responsibilities
- Greet customers promptly and professionally, assessing their RV service needs.
- Collaborate with technicians to provide accurate estimates and recommendations for repairs and maintenance.
- Utilize mechanical knowledge to explain technical issues to customers in an understandable manner.
- Manage the service process from start to finish, ensuring timely updates and communication with customers.
- Handle payment transactions and maintain accurate records of services provided.
- Assist in scheduling appointments and coordinating with the service team to optimize workflow.
- Maintain a clean and organized service area, promoting a professional environment.
- Monitor and manage the customer units on site that are awaiting repairs and making sure customer units that are complete are promptly picked up.
- Work with manufacturers for warranty authorizations and approvals.
- Coordinate with parts department for all stock or special ordered parts.
Qualifications
- Previous experience in a dealership or RV service environment is preferred.
- Strong understanding of RV repair processes and mechanical knowledge is helpful.
- Excellent communication skills with the ability to collaborate effectively with sales teams, parts team and technicians.
- Proficiency in dealershipsystems and software and cash handling procedures.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A customer-focused attitude with a commitment to providing high-quality service.
- Experience in RV service management is a plus.
Join our team as a Service Advisor where you can utilize your skills in a dynamic environment while contributing to customer satisfaction and loyalty!
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- No nights
Ability to Commute:
- Payson, UT 84651 (Required)
Ability to Relocate:
- Payson, UT 84651: Relocate before starting work (Required)
Work Location: In person
Salary : $18