Client Relationship Manager

Headspin, A company within the PartnerOne Portfolio, is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure of real devices across 90 locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including mobile phones, desktop browsers, media players, audio devices, and automotive systems.Key Responsibilities : Build and maintain strong, long-term relationships with clients, ensuring their needs are met and they derive maximum value from HeadSpin's solutionsServe as the primary point of contact for clients, proactively addressing concerns and identifying opportunities to enhance their experienceTrack accounts to identify churn risk and work proactively to mitigate that riskDrive customer adoption, retention, and expansion by ensuring successful deployment and usage of HeadSpin's platformWork cross-functionally with sales, support, product, and engineering teams to deliver seamless client experiences and resolve customer-reported issuesProvide training and guidance to customers on HeadSpin's products, features, and best practicesAct as the voice of the customer by gathering feedback and advocating for product enhancements that improve customer experienceGenerate reports and presentations using Excel and other tools to provide clients with performance insights and analyticsSupport contract renewals and identify opportunities for upselling and cross-selling HeadSpin's offeringsDevelop strategies to improve client satisfaction and engagement, ensuring continuous value deliveryRequirementsWhat We Are Looking For : 3 years of experience in customer success, account management, client relations, or a similar role, preferably in a telecommunication's focused companyProven track record of managing client relationships and driving customer satisfaction in a high-growth settingStrong understanding of technology, software development, and remote support environmentsAbility to interpret and analyze customer data to drive engagement and retention strategiesExcellent interpersonal, communication, and customer service skillsAbility to work collaboratively with global support teams, engineering, and salesComfortable working in a Linux / Mac environment and using REST APIsSelf-motivated, detail-oriented, and capable of handling a fast-paced workloadWillingness to travel as needed to support customer engagementsIf you are passionate about building meaningful relationships with clients and ensuring their success, we'd love to have you on our team!#J-18808-Ljbffr