What are the responsibilities and job description for the Project Manager LiftZone and billing systems position at Partner's Consulting, Inc.?
Looking for a junior to mid level manager with experience working with Lift Zone, billing systems and branding.
- Program operational efficiencies
- Improved employee experience with the Lift Zone program
- Increased program effectiveness in alignment with the business
- Standardized national onboarding/offboarding process for Lift Zone partners
- Formalized escalations process for Lift Zone partners
- Documented items for Lift Zones operations playbook
Lift Zone Site Data management § Onboarding
- Documenting national end to end onboarding process for new Lift Zones sites
- Account creation in billing system
- Account configuration on Business website
- Technician engagement to install Lift Zone services
- Branding distribution process for Lift Zone
- Improving tracking of Lift Zone account related information
- Assess current Smartsheet that tracks Lift Zones nationally
- Review access needs to nationalized sheet
- Create differentiation between active users and viewers of the sheet
§ Offboarding
- Launch national standardized process for offboarding Lift Zones that aligns to the onboarding tracker
- Ensure all necessary steps are completed when offboarding a partner
- Legal agreements
- Account turndowns
® Equipment return
Partner relationship management
§ Lift Zone Escalations
- Assess current escalation process
- Create a more trackable solution for escalations
- Provide recommendations based on escalations being shared
§ Lift Zone Process documentations
- Improve the current operational playbook and documented tasks based on current and future processes
- Ensure documents/resources are easily accessible by needed audiences in one place
- Creation of the Lift Zone Ope
