What are the responsibilities and job description for the Banking Operations Specialist position at Partners Bank?
Job Summary
The Banking Operations Specialist will play a crucial role in ensuring the smooth operation of our digital banking services. This includes providing support on online banking, mobile deposit, card, and ATM-related issues, as well as conducting regular maintenance and monitoring tasks.
- Provide high-quality support to online banking customers via phone, email, or instant chat.
- Monitor online banking transactions for suspicious activity using our monitoring software and reports.
- Complete daily maintenance and monitoring tasks for all Digital Banking products.