What are the responsibilities and job description for the Digital Banking Specialist - Operations Expert position at Partners Bank?
Partners Bank is a rapidly growing community bank offering superior service level expectations. We foster opportunities for growth, flexible work schedules, and generous compensation and benefits.
The Digital Banking Specialist provides excellent customer support on all digital banking products. Key responsibilities include answering questions, resolving online banking issues, conducting maintenance tasks, and performing back-office administrative functions.
- Provide high-quality support to online banking customers via phone, email, or instant chat.
- Maintain card inventory, track lost cards, and analyze returned mail.
- Assist with eStatement and Bill Pay enrollment, troubleshooting, and compliance with CIP & CDD.
Requirements include one to two years of experience in a financial institution setting, knowledge of CSR, and proficiency in Microsoft Office suite: Excel, Word, and Email.
Familiarity with Digital Banking operations, CDARs, and ICS funds transfers is required. The ability to meet daily deadlines, multitask, and provide backup to other departments is essential.
