Demo

IT Operations Manager (Remote/Hybrid Option)

Partners Health Management
Kannapolis, NC Remote Full Time
POSTED ON 4/2/2025
AVAILABLE BEFORE 6/2/2025

Competitive Compensation & Benefits Package!

Position eligible for –
  • Annual incentive bonus plan
  • Medical, dental, and vision insurance with low deductible/low cost health plan
  • Generous vacation and sick time accrual
  • 12 paid holidays
  • State Retirement (pension plan)
  • 401(k) Plan with employer match
  • Company paid life and disability insurance
  • Wellness Programs
  • Public Service Loan Forgiveness Qualifying Employer
See attachment for additional details.


Office Location:
Remote/Hybrid option; Available for any of our office locations

Projected Hiring Range: Depending on Experience
Closing Date: Open Until Filled


Primary Purpose of Position:

The IT Operations Manager plays a crucial role in supporting and assisting the IT Management team and the entire IT department. This position has a broad scope of responsibilities including supporting the overall business operations of the IT department, coordination of projects, managing SLAs, onboarding oversight, policy updates, vendor oversight, business continuity management, etc. in a rapidly changing, fast-paced IT environment. The IT Operations Manager must be tech-savvy, able to triage and multitask multiple projects simultaneously, communicate effectively with stakeholders and possess exceptional customer service abilities while supporting the IT business operations effectively.


Role and Responsibilities:

  • Strategic Collaboration: Collaborate with IT leadership to develop operational strategies that align with the company's overall vision and goals.
  • Communications Lead: Lead departmental communications efforts (all-IT calls and events, training awareness, etc.) to ensure information is being distributed and shared across the department timely.
  • KPI Tracking: Track key performance indicators (KPIs), analyze data to identify trends, and make data-driven decisions to improve operational performance. .
  • Team Support: Recruiting, onboarding, training, guiding where needed and assisting with performance evaluations where necessary.
  • Coordination and Oversight of Vendors: Working under the direction of the CIO, working with third-party vendors to procure and maintain IT equipment, services while also maintaining vendor oversight and monitoring of SLAs.
  • Security and Risk Management: Ensure the reliability and security of IT systems, protecting the organization from potential threats by conducting internal audits of IT systems.
  • Technology Evaluation: Assess and recommend new technologies that can improve the organization's IT capabilities
  • Budget Management: Assist in the development and management of the IT budget, ensuring cost-effective use of resources. Approval and coding of vendor invoices.
  • Policy Management: Establish, review and modify IT policies and procedures to ensure compliance with industry standards and regulatory requirements.
  • Emergency Planning: Oversees the maintenance and testing of the company’s disaster recovery plan and the IT portion of the business continuity plan.
  • Provide regular updates to IT management on operational performance through data analysis and reporting.
  • Provide support to the IT Management team on an as-needed basis.
  • Perform other duties as assigned.


Knowledge, Skills and Abilities:

Knowledge

  • Technical Knowledge: In-depth understanding of IT systems, networks, hardware, and software.
  • Project Management: Knowledge of project management methodologies and tools.
  • Security Protocols: Understanding of cybersecurity principles and practices.
  • Business Acumen: Knowledge of how IT aligns with business goals and strategies.

Skills

  • Leadership: Ability to lead and motivate a team of IT professionals.
  • Communication: Strong verbal and written communication skills to interact with stakeholders at all levels.
  • Problem-Solving: Excellent analytical and problem-solving skills to address complex IT issues.
  • Budget Management: Skills in managing budgets and financial planning.
  • Time Management: Ability to prioritize tasks and manage time effectively.
  • Customer Service: Exceptional customer service and critical thinking skills.

Abilities

  • Multi-support: Ability to support multiple IT managers simultaneously
  • Strategic Thinking: Ability to develop and implement IT strategies that align with organizational goals.
  • Adaptability: Ability to adapt to rapidly changing technology and business environments.
  • Decision-Making: Ability to make informed decisions quickly and effectively.
  • Collaboration: Ability to work collaboratively with other departments and stakeholders.
  • Attention to Detail: Keen attention to detail to ensure accuracy and reliability.


Education/Experience Required:

  • Bachelor's degree in relevant fields such as Computer Science, Information Technology, Business Management, or Information Systems.
  • 2 years of IT operational experience (preferably in a healthcare setting)
  • Strong understanding of project management.
  • Exceptional communication skills and ability to collaborate effectively with interdisciplinary teams.
  • Equivalent experience may be substituted for education on a case-by-case basis.

Education/Experience Preferred:

  • Master’s degree in a relevant field such as Computer Science, Information Technology, Business Management or Information Systems.
  • 5 years’ IT operational experience within the healthcare industry
  • ITIL, PMP, and/or CISSP certifications

Licensure/Certification Requirements: N/A

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