Information Technology Technician

OVERVIEW OF ASSIGNMENT

This Temporary IT Technician position will be responsible for the following:

• Provide AV/IT assistance in hybrid/virtual meetings
• Assist staff using Windows laptop/desktop who are working remotely or on premises
• Troubleshoot hardware/software problems
• Assist in moving IT and IT-related equipment as needed or directed by supervisor
• Provide first level tier support for helpdesk
• Inventory of computing and IT-related equipment
• Other duties as needed/directed by a supervisor

REQUIRED QUALIFICATIONS

For this assignment, candidates referred should possess the following background:

• Demonstrated experience in tier 1 IT support
• Demonstrated doing troubleshooting desktop/laptop client computers
• Demonstrated experience using Microsoft Windows/Office and O365 applications
• Help Desk/User Support experience over phone and in person
• A certification is highly desirable

DURATION OF ASSIGNMENT: This assignment is expected to last approximately 6 months (with a possibility to extend up to 12 months), working 40 hours per week.

WORK SCHEDULE: The schedule is expected to be four 10-hour days (7:00 a.m. to 5:30 p.m.), Tuesday through Friday.

WORK LOCATION: Diamond Bar, at the junction of the 57 and 60 freeways -- parking is free; there is a cafeteria on-site.