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Cultural Community Manager Job at Partnership HealthPlan of California in Fairfi

Partnership HealthPlan of California
Fairfield, CA Full Time
POSTED ON 2/20/2025
AVAILABLE BEFORE 5/17/2025

Overview

To be responsible for managing the community engagement with our specific communities that

are experiencing health disparities in 24 counties and improving key disparities found with CAHPS

score. Establishes connections with various community-based organizations and translates their

needs to tangible actions that the health plan can act upon. Advises on Partnership's community

engagement across multiple departments. Leads engagement with network providers,

subcontractors, downstream subcontractors to implement focus groups or individual 1 : 1 meetings,

across the network, to directly gather direct feedback from members. The position will lead a team

of specific community health needs liaisons that are specific to health disparities in key counties.

Responsibilities

  • Identifies, establishes and manages partnerships with external organizations

specifically to advance Partnership's health equity and social determinants of

health efforts.

  • Assists with disseminating key information to specific community-related
  • committees / organizations and gathering key intelligence from key stakeholders.

  • Identifies key external community events and provides guidance on how to
  • optimize engagement.

  • Attends key external community events in combination with cultural and linguistic
  • liaisons and community health needs liaisons.

  • Manages the Cultural and Linguistic-related deliverables from NCQA
  • accreditations and Quality Measure performance improvement activities.

  • Manages and presents community-based organization or community member input
  • to various internal / external committees.

  • Participates and works with other departments on cross-departmental initiatives that
  • require QIHEC input / participation.

  • Tracks community engagement Equity budget spending, coordinates with director
  • and finance department as needed for projects, reimbursements and questions.

  • Supports HEDIS performance improvement by conducting qualitative data analysis,
  • designing and implementing goals and interventions, and measuring results to evaluate

    intervention and outcome.

  • Will have oversight of producing annual reports regarding CAHPS related activities and
  • creates community needs assessment per disparity

  • Other duties as assigned.
  • Qualifications

    Education and Experience

    Bachelor's degree; At least a minimum of 4 to 6 years of experience

    working directly in Health Equity or community engagement with a

    proven track record of organizing various focus groups or other

    community forums. Experience in leading and managing staff

    preferred.

    Special Skills, Licenses and Certifications

    Strong understanding of community engagement Principles and

    Concepts, theories, and best practices; Excellent compliance

    management skills; Excellent verbal and written communication skills

    to effectively convey community concepts and engage with various

    stakeholders; Ability to assess the effectiveness of training programs,

    gather feedback, and use data for continuous improvement. Valid

    California driver's license and proof of current automobile insurance

    compliant with Partnership policy are required to operate a vehicle and

    travel for company business.

    Performance Based Competencies

    Ability to handle multiple tasks simultaneously and remain cognizant

    of the daily project management queue and the need to be compliant

    with timeliness.

    Work Environment And Physical Demands

    More than 80% of work time is spent in front of a computer monitor.

    Must be able to work in a high pace and high intensity environment.

    All HealthPlan employees are expected to :

  • Provide the highest possible level of service to clients;
  • Promote teamwork and cooperative effort among employees;
  • Maintain safe practices; and
  • Abide by the HealthPlan's policies and procedures, as they may from time to time be updated.
  • HIRING RANGE :

    103,059.95 - $133,977.94

    IMPORTANT DISCLAIMER NOTICE

    The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

    Salary : $103,060 - $133,978

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