Cultural Community Manager

Overview

To be responsible for managing the community engagement with our specific communities thatare experiencing health disparities in 24 counties and improving key disparities found with CAHPSscore. Establishes connections with various community-based organizations and translates theirneeds to tangible actions that the health plan can act upon. Advises on Partnership’s communityengagement across multiple departments. Leads engagement with network providers,subcontractors, downstream subcontractors to implement focus groups or individual 1:1 meetings,across the network, to directly gather direct feedback from members. The position will lead a teamof specific community health needs liaisons that are specific to health disparities in key counties.

Responsibilities

▪ Identifies, establishes and manages partnerships with external organizationsspecifically to advance Partnership’s health equity and social determinants ofhealth efforts.▪ Assists with disseminating key information to specific community-relatedcommittees/organizations and gathering key intelligence from key stakeholders.▪ Identifies key external community events and provides guidance on how tooptimize engagement.▪ Attends key external community events in combination with cultural and linguisticliaisons and community health needs liaisons.▪ Manages the Cultural and Linguistic-related deliverables from NCQAaccreditations and Quality Measure performance improvement activities.▪ Manages and presents community-based organization or community member inputto various internal/external committees.▪ Participates and works with other departments on cross-departmental initiatives thatrequire QIHEC input/participation.▪ Tracks community engagement Equity budget spending, coordinates with directorand finance department as needed for projects, reimbursements and questions.▪ Supports HEDIS performance improvement by conducting qualitative data analysis,designing and implementing goals and interventions, and measuring results to evaluateintervention and outcome.▪ Will have oversight of producing annual reports regarding CAHPS related activities andcreates community needs assessment per disparity▪ Other duties as assigned.

Qualifications

Education and Experience

Bachelor’s degree; At least a minimum of 4 to 6 years of experienceworking directly in Health Equity or community engagement with aproven track record of organizing various focus groups or othercommunity forums. Experience in leading and managing staffpreferred.

Special Skills, Licenses and Certifications

Strong understanding of community engagement Principles andConcepts, theories, and best practices; Excellent compliancemanagement skills; Excellent verbal and written communication skillsto effectively convey community concepts and engage with variousstakeholders; Ability to assess the effectiveness of training programs,gather feedback, and use data for continuous improvement. ValidCalifornia driver’s license and proof of current automobile insurancecompliant with Partnership policy are required to operate a vehicle andtravel for company business.

Performance Based Competencies

Ability to handle multiple tasks simultaneously and remain cognizantof the daily project management queue and the need to be compliantwith timeliness.

Work Environment And Physical Demands

More than 80% of work time is spent in front of a computer monitor.Must be able to work in a high pace and high intensity environment.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$103,059.95 - $133,977.94

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

Salary : $103,060 - $133,978