What are the responsibilities and job description for the OEM Parts Order Specialist position at Parts Midwest?
Job Title: OEM Parts Order Specialist
Are you looking for an opportunity to bring your love of cars and customer service skills to Ford and GM’s OEM Parts and Accessories distribution partner who has also been named a Top 200 Workplace by Star Tribune? Parts Midwest may have just the role for you!
Company Intro:
Parts Midwest, Inc. (PMI) has been working with dealerships to refine the customer experience since 1972. PMI is a division of St. Cloud Industrial Products, Inc. (SCIPI). We believe that our values and conducting business “the SCIPI way” has led us to become the market share leader for commercial and school bus sales in the Upper Midwest. We are a 100% employee-owned organization based in Central MN, employing 250 team members across the Midwest and Canada.
This position is located at our Parts Midwest Mounds View location. Mounds View is a part of the Twin Cities gateway which sits at the juncture of I-35W and Mounds View Blvd. The city is surrounded by Blaine, Arden Hills, New Brighton, Fridley, and Spring Lake Park. Mounds View is home to Silver View Park and Mounds View Historical Society Museum.
Position Description:
As the OEM Parts Order Specialist, you will play a crucial role in efficiently managing the order process from receipt to fulfillment. This role will receive and verify customer orders, accurately enter order details, and coordinate with various departments to ensure timely deliveries. The Order Intake Specialist will serve as a key point of contact for customers, providing updates, resolving issues, and maintaining high levels of customer satisfaction.
Essential Functions
- Customer Service & Order Management: Accept and manage customer orders via various channels, confirm details, provide updates, and address inquiries or issues to ensure excellent customer service
- Order Entry & Record Management: Accurately enter and review order details in NetSuite, ensure product availability and pricing accuracy, and maintain organized records of orders and customer interactions
- Inventory Monitoring & Additional Duties: Monitor inventory levels, reorder supplies as needed, and perform other duties as assigned
Top Benefits or Perks:
As a team member at Parts Midwest, you’ll enjoy:
- A path to ownership in the company through our Employee Stock Ownership Plan (ESOP)
- Comprehensive benefits package, including health, vision and dental insurance and a Health Savings Account (HSA) option with a generous company contribution
- Employer paid short-term and long-term disability coverage
- Paid holidays and paid time off
- A collaborative environment where we believe that laughter and fun bond us together
Knowledge, Skills, and Abilities:
- Excellent oral & written communication skills
- Exceptional typing speed and accuracy
- Strong working knowledge of Microsoft Office and data entry software
- Excellent organizational and time management skills
- Strong attention to detail and problem-solving abilities
Required Experience:
- 6 months of customer service and data entry experience
- High School Diploma
- Valid Driver’s License with good driving record
Preferred Experience:
- 2 years of customer service/inside sales experience
- Associates or Bachelors Degree in sales, marketing, or related field
- Experience with OEM or aftermarket accessories
- Experience with NetSuite, CDK, or similar software
- Understanding of the Ford vehicle ordering process
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.
We provide reasonable accommodations to qualified individuals with disabilities as required by the Americans with Disabilities Act (ADA).
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Saint Paul, MN 55112 (Required)
Ability to Relocate:
- Saint Paul, MN 55112: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $25