What are the responsibilities and job description for the Customer Service Hiring Event position at Parts Town?
Position at Parts Town
Hiring Event Details
Customer Service On-Site Hiring Event: Meet our team!
Please join us for on-the-spot interviews!
Date: Tuesday, March 25th from 9:00 AM - 5:00 PM (EST)
Where: Parts Town – 5001 US 30 Highway West Suite 300, Fort Wayne, IN 46818
What to Bring:
Your resume and enthusiasm!
Have a friend that’s interested, too? Bring them along!
Please join us for on-the-spot interviews!
Date: Tuesday, March 25th from 9:00 AM - 5:00 PM (EST)
Where: Parts Town – 5001 US 30 Highway West Suite 300, Fort Wayne, IN 46818
What to Bring:
Your resume and enthusiasm!
Have a friend that’s interested, too? Bring them along!
Check out our Openings
Order Entry Specialist
Customer Solutions Specialist
Email Specialist
See What We’re All About
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!
Perks
- Parts Town Pride – check out our virtual tour and culture!
- Quarterly profit-sharing bonus
- Hybrid Work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
The Job at a Glance
The Customer Solution Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town’s high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!
A Typical Day
- Take a high volume of inbound calls (50-70 per day) and a handful of emails while delivering an exceptional customer experience (from your first call of the day to your last!)
- Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
- Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs
To Land This Opportunity
- You have at least 1 year of experience in a face to face or over the phone customer service role
- You exhibit stellar organizational skills, multi-tasking skills, and computer skills
- You have a quality, high speed internet connection at home
- You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)
- You know MS Office; you may not be a master but you’re on your way
- You have a genuine positive, outgoing, team spirited, one-for-all personality
- You’re an all-star communicator and are proficient in English (both written and verbal)
Start Date
The target start date(s) of this position are Wednesday, April 9 2025, and Wednesday, April 23, 2023.
Our shifts run Monday through Friday between 8:00 AM and 9:00 PM (EST). Please note that the first three weeks of training will follow a set schedule of Monday through Friday from 10:00 AM to 7:00 PM (EST). Additionally, most of our starting shifts begin later in the day.
About Your Future Team
Our team is truly a family unit, we like each other…a lot! We work hard and play hard together, every day. Whether it’s a potluck or a team outing we like to have a good time while working. We also love to let our inner nerd shine; whether you’re nerdy about sports, comic books, cats or baking we can’t wait to get to know you!
At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $36,235.03 - $44,287.26 annually ($17.43 – $21.29 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish
Salary : $36,235 - $44,287
