Enterprise Support Analyst

Pasadena City College

Salary: $89,530.08 - $98,706.60 AnnuallyCFT-58

Job Type: Full-Time

Job Number: 07587

Location: Pasadena, CA

Department: Business & Administrative Services

Closing: 4/25/2025 11:59 PM Pacific

Under the direction of the Assistant Director of Enterprise Application Services, this role supports business processes and operational systems for core enterprise technology functions, including troubleshooting applications and software for internal customers across various departments. Responsibilities include implementing, maintaining, monitoring, and auditing data system security, overseeing computer operations, and coordinating the production of forms and documents. The position also involves managing communications, production schedules, and services to meet the needs of District staff. The role is a professional contributor, working independently under direction.

• Provide functional support to users - identify and resolve application issues. Escalate and coordinate issues requiring management, department, Enterprise Administrator, or vendor support. Serves as second tier help desk support for enterprise applications.
• Consults with users and vendors in diagnosing and solving enterprise application software and data-related problems.
• Sets and monitors automation schedules incorporating ad hoc requests and business process defined jobs; processes scheduled and ad hoc job requests in data systems.
• Creates, modifies, updates, and troubleshoots systems user accounts, passwords, and security clearances; implements, monitors, and audits systems security authorization and permissions; evaluates releases for security needs for assigned applications.
• Develop and maintain Help Desk Knowledge Base articles for assigned application systems. Writes guides and support material for end users.
• Provide support for enterprise database integrity, including duplicate records management.
• Identify and learn appropriate enterprise software applications used and supported by the organization.
• Conducts a periodic review of system security, ensuring that account requests and access permissions are appropriate and comply with audit standards.
• Ensures that output and logs created by scheduled jobs are reviewed and that issues are quickly addressed by appropriate staff members.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems; provide post implementation support.
• Performs other duties as assigned.
  
  

Required Qualifications

• A typical manner in which to gain the requisite education and experience is through the completion of a two-year degree at a university in Computer Science a related field
• Three years of hands-on experience with user provisioning, computer operations, and application support.
  
  

Desirable Qualifications

• 2 years of prior experience supporting Ellucian products (Ellucian Experience, Banner, CRM Recruit, Banner Access Management), reporting tools such as ARGOS or Ellucian Insights, and scheduling tools such as UC4 or ISE Scheduler.
  
  

Knowledge, Skills, And Abilities

• In-depth, hands-on experience with enterprise applications such as Ellucian Banner, Ellucian Experience, CRM Recruit, Banner Access Management, and reporting and scheduling tools like Evisions ARGOS, Ellucian Insights, UC4, or ISE Scheduler.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques, including the ability to proactively ensure systems are functioning properly and resolve application issues.
• Knowledge of programming languages and techniques, including PL/SQL, Postgres, Oracle database structures, HTML, CSS, and JavaScript, with the ability to write and modify scripts to support enterprise applications.
• Proficiency with source and version control systems such as Git.
• Ability to develop, interpret, and compose clear and concise technical documentation for training, end-user procedures, correspondence, and reports.
• Knowledge of cybersecurity best practices surrounding enterprise applications, including data security, and the ability to implement, monitor, and audit data system security authorization and permissions.
• Experience in developing and coordinating application testing plans, setting and monitoring automation schedules, and creating and processing ad hoc requests.
• Skill in evaluating user needs, and creating, building, and modifying forms, documents, and reports for data processing and reporting.
• Ability to interpret, apply, explain, and ensure compliance with applicable standards, policies, and procedures, make sound decisions regarding access control, and review situations accurately to determine appropriate actions.
• Competence in organizing work, setting priorities, meeting deadlines, understanding the scope of authority, establishing and maintaining positive working relationships, and effectively communicating and following oral and written instructions.
  
  

CORE COMPETENCIES - The District has identified the following essential skills and attributes needed for success in this position.

• Technical Proficiency
• Problem Solving and Troubleshooting
• Data System Security
• Operational Support
• Communication and Collaboration
• Customer Service Orientation
• Independence and Initiative
• Attention to Detail
  
  

Salary Range

CFT-58

APPLICATION AND SELECTION PROCESS

Pasadena City College (PCC) Utilizes An Online Application Process. Hard Copy, E-mailed, Or Faxed Resumes Are Not Accepted. Job Postings Will Not Be Reopened Due To Failure To Submit An Application Before The Closing Date For Any Reason. You Can Apply For a Position From Any Computer With Internet Access. Please Keep In Mind The Following

• If you do not follow the process or your application/resume is incomplete, your information will not be processed.
• If you need to update any submitted information, you will need to reapply in full. When HR sees duplicate applications, we archive the oldest and the most recent application and materials are considered.
• The selection advisory committee will review, evaluate, and consider applications and supporting materials received by the deadline. Meeting the minimum qualifications for a particular position does not assure the applicant an interview.
• While the acceptance of the application packet is done through PCC's Applicant Tracking System (ATS), all hiring decisions are made by a hiring committee.
• Once applications are submitted, they are final. Please carefully review your application and the documents which you are attaching to make sure that they are free from errors and complete. If you require assistance with your application, please refer to the application guide or you may contact NeoEd Customer Support at 855-524-5627. Customer Support is available Monday - Friday, 6 a.m. - 6 p.m. (PST).
  
  

All materials listed below may be required for your application packet to be considered complete:

• Resume or Curriculum Vitae
• Cover Letter
  
  

After a review of applications received, the District may require the completion and submission of supplemental documents prior to the interview process.

Additional Information

• Successful applicants must provide proof of eligibility to work in the United States.
• Successful completion of background check including Live Scan and Tuberculosis (TB) assessment/screening.
• Pasadena Area Community College District will not sponsor any visa applications.
• Applicants must be available for interviews at Pasadena City College at no cost to the District.
• Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Office of Human Resources directly at (626) 585-7388.
• The Pasadena Area Community College District does not discriminate in the educational programs and activities operated by the District or in employment procedures and practices of the District. The Policies of Title IX as developed to date are available for inspection during normal business hours at the District office at 1570 E. Colorado Blvd., Pasadena, CA 91106.
• Crime awareness and campus security information are available from Campus Police. (Public Law 101-542).
• The Pasadena Area Community College District is an equal opportunity employer. The District encourages applications from underrepresented minorities and the disabled.
• An applicant, who attempts to contact individual Board members or members of the screening committee with the intent of influencing the decision of the committee or the Board, will be disqualified. General inquiries regarding the position and/or District employment should be directed to the Office of Human Resources.
  
  

PASADENA AREA COMMUNITY COLLEGE DISTRICT

Equal Opportunity, Title IX, Section 504 Employer

To apply, please visit https://www.schooljobs.com/careers/pasadenaedu/classified/jobs/4854437/enterprise-support-analyst

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