What are the responsibilities and job description for the Lancer Care Support Specialist position at Pasadena City College?

Lancer Care Support Specialist

Pasadena City College

Salary : $66,570.36 - $73,393.92 AnnuallyCFT-46

Job Type : Full-Time

Job Number : 07335

Location : Pasadena, CA

Department : Student Services

Closing : 2 / 11 / 2025 11 : 59 PM Pacific

Under the guidance of the Director, Student Basic Needs, the Lancer Care Support Specialist is responsible for providing services to all Lancers, who are currently experiencing homelessness, housing displaced, or other basic needs insecurity. The Lancer Care Support Specialist's primary responsibility is to support students in accessing, identifying, and connecting Lancers to temporary and permanent housing solutions, community partners through referral, and other basic needs supports as appropriate. Additionally, the Lancer Care Support Specialist will assist in department event and program planning and assist with Lancer Care program processes.

EXAMPLE OF DUTIES :

Provides counseling and referrals to campus / community support resources; collaborates in program planning with other staff and projects; assists Director with assessment and evaluation of the program.
Manage the collection and maintenance of applications and relevant documentation for the Lancer Care Basic Needs Grant. Analyze financial data, family circumstances, academic status, and emergency situations to assess eligibility under federal, state, city, college, and external agency regulations. Provide guidance to applicants on supplementary documentation required to determine eligibility and compose correspondence to direct the awarding process and notify applicants of grant outcomes in a timely manner.
Closely monitors and communicates consistently with Lancer Care program participants. communication will be primarily via face-to-face interactions and virtually through zoom, but also will occasionally occur via phone, email, texting and Internet as necessary.
Plans and anticipates monthly tasks related to case management, intakes, and follow-ups; ensures program services are being provided in a timely and professional manner; case management notes are being entered in a database; student needs are being assessed regularly to ensure relevant services are being provided.
Develops a referral network to provide resources for Lancers in need of emergency housing and other Lancer Care Supports. These referral agencies may include; community and transitional housing programs; mental health care supports; legal assistance and other supportive services.
Maintains detailed student contact logs in the database; and effective, up-to-date, case notes.
Develops and maintains complex or sensitive relationships with external organizations critical to the program's success.
Participates in the hiring and training of new Lancer Care student workers and interns, as needed.
Leads and / or attends regular liaison meetings and training sessions, program seminars, workshops and other presentations.
Collaborates with Lancer Pantry Coordinator, and other Staff, Faculty, and departments to develop supplemental projects.
Acts as an informed referral source throughout the academic year, including supporting students in connecting with service providers.
Participates in the overall evaluation of program services by assisting with data collection and maintaining accurate information in program participant files.
Supports the activities of the Lancer Basic Needs Program as needed, and other duties as assigned.

MINIMUM QUALIFICATIONS :

Associates degree in a relevant major, such as psychology, counseling, sociology or social work.

Two years of experience working with basic needs, social services, counseling, coaching, case management.

DESIRABLE QUALIFICATIONS :

Bachelor's degree in a relevant major, such as psychology, counseling, sociology or social work.

KNOWLEDGE, SKILLS, AND ABILITIES - May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

Knowledge of case management practices, including intake, follow-up, and assessment of student needs.

Understanding of counseling techniques and referral processes to campus and community support resources.

Familiarity with building and maintaining referral networks, including community housing, mental health services, and legal assistance.

Knowledge of federal, state, city, college, and external agency regulations relevant to determining student eligibility for services and grants.

Awareness of program evaluation techniques, including data collection and analysis.

Ability to plan and anticipate monthly tasks related to case management, ensuring timely and professional service delivery.

Skill in analyzing financial data, family circumstances, academic status, and crisis situations to determine student eligibility for grants.

Proficiency in developing and maintaining relationships with external organizations critical to program success.

Competence in composing correspondence to communicate grant application outcomes and guide the awarding process.

Skill in leading and participating in meetings, training sessions, and program seminars.

Ability to monitor and communicate effectively with program participants across multiple platforms, including face-to-face, virtual, phone, email, and text.

Ability to maintain detailed and up-to-date case notes and student contact logs in the database.

Core Competencies : The District has identified the following essential skills and attributes needed for success in this position.

Community Resource Knowledge

Student Support and Advocacy

Referral and Networking

Program Planning and Event Coordination

Communication and Interpersonal Skills

Problem Solving and Crisis Management

Documentation and Reporting

Team Collaboration and Support

Salary Range : CFT-46

APPLICATION AND SELECTION PROCESS

Pasadena City College (PCC) utilizes an online application process. Hard copy, e-mailed, or faxed resumes are not accepted. Job postings will not be reopened due to failure to submit an application before the closing date for any reason . You can apply for a position from any computer with Internet access. Please keep in mind the following :

If you do not follow the process or your application / resume is incomplete, your information will not be processed.

If you need to update any submitted information, you will need to reapply in full. When HR sees duplicate applications, we archive the oldest and the most recent application and materials are considered.

The selection advisory committee will review, evaluate, and consider applications and supporting materials received by the deadline. Meeting the minimum qualifications for a particular position does not assure the applicant an interview.

While the acceptance of the application packet is done through PCC's Applicant Tracking System (ATS), all hiring decisions are made by a hiring committee.

Once applications are submitted, they are final. Please carefully review your application and the documents which you are attaching to make sure that they are free from errors and complete. If you require assistance with your application, please refer to the application guide or you may contact NeoEd Customer Support at 855-524-5627. Customer Support is available Monday - Friday, 6 a.m. - 6 p.m. (PST).

All materials listed below may be required for your application packet to be considered complete :

Resume or Curriculum Vitae

Cover Letter

After a review of applications received, the District may require the completion and submission of supplemental documents prior to the interview process.

ADDITIONAL INFORMATION

Successful applicants must provide proof of eligibility to work in the United States.

Successful completion of background check including Live Scan and Tuberculosis (TB) assessment / screening.

Pasadena Area Community College District will not sponsor any visa applications.

Applicants must be available for interviews at Pasadena City College at no cost to the District.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Office of Human Resources directly at (626) 585-7388.

The Pasadena Area Community College District does not discriminate in the educational programs and activities operated by the District or in employment procedures and practices of the District. The Policies of Title IX as developed to date are available for inspection during normal business hours at the District office at 1570 E. Colorado Blvd., Pasadena, CA 91106.

Crime awareness and campus security information are available from Campus Police. (Public Law 101-542).

The Pasadena Area Community College District is an equal opportunity employer. The District encourages applications from underrepresented minorities and the disabled.

An applicant, who attempts to contact individual Board members or members of the screening committee with the intent of influencing the decision of the committee or the Board, will be disqualified. General inquiries regarding the position and / or District employment should be directed to the Office of Human Resources.

PASADENA AREA COMMUNITY COLLEGE DISTRICT

Equal Opportunity, Title IX, Section 504 Employer

To apply, please visit https : / / www.schooljobs.com / careers / pasadenaedu / classified / jobs / 4739274 / lancer-care-support-specialist

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Salary : $66,570 - $73,394

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