Managed Services Engineer

What Will You Be Doing?

On a daily basis the candidate would be performing a wide range of activities:

• Deploying and supporting cyber security solutions
• Telephone and remote support of existing installations, troubleshooting system configurations, network, and software/OS issues
• Perform new customer installations, configuring Windows based hardware, software and security solutions at sites ranging in size from a complete VMware Virtual Environments with Microsoft Virtual servers and a few hundred devices to an office with a single server and a dozen Desktops.
• Most of the support is performed from our offices in Hawthorne, NJ. Periodically the candidate will go to customer sites to perform installs.

What You Need for this Position?

• All employees are required to be fingerprinted, have a background check and take ethics training. The candidate must have a reliable vehicle and reside within 45 minutes of our office in Hawthorne, NJ. Candidates must be proficient in reading, writing, and communicating well in English.
• Bachelor’s Degree in Computer Science or Management Information Systems (MIS) is required.
• After hours and weekend support / projects will be required from time to time.

5 to 8 years of experience with:

• Kaseya Security Products
• Microsoft Server environments, Active Directory
• SonicWALL Firewalls and security products (SNSA – preferred)
• VMware 6.5 and later
• Microsoft 365.
• Veeam backup and replication and Veeam O365 Backup
• Good networking understanding and experience (TCP/IP, DNS, File Sharing and Mapping, communications)
• At least 5-8 years of experience in technical helpdesk support role
• Knowledge of mobile phone OS (iOS, Android…)
• Technical Certifications (e.g. CompTIA A , Network , MCSA…)
• Knowledge of PC and server components

Non-technical Skills:

• Verbal and written communication skills are essential
• Ability to complete Tasks and or Projects within Time and Budget
• Ability to work independently as well as interactively with other team members is essential
• Ability to think critically and without supervision.
• Ability to adapt and learn new technologies.
• Excellent organizational skills with emphasis on detail and follow up.
• Very attentive and detail-oriented.
• Candidate must be client-focused, comfortable interfacing with clients and able to maintain a high level of service.
• Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Proven analytical and problem-solving abilities with the ability to effectively prioritize and execute tasks.
• Ability to understand and exhibit sense of urgency.
• Ability to understand what ownership means and to take ownership of responsibilities / tasks / clients that have been delegated by management.

About our company:
Pascack Data Services has been keeping our clients networks and data safe and recoverable for over 52 years. We are looking for an IT Support Engineer that is a team player and understands the importance of keeping our clients' networks secure. Our clients consist of Law Enforcement, Municipal Government and small to medium size businesses.