Customer Success Manager - Japanese bilingual Job Num : 56836
Job Description
Bilingual Customer Success Manager (Japanese-English)
About the Role :
We are revolutionizing the manufacturing industry by digitizing supply chains and optimizing procurement. As we expand in the U.S., we are seeking a Bilingual Customer Success Manager to play a pivotal role in ensuring customer satisfaction, fostering long-term partnerships, and driving business growth. This is an exciting opportunity to be part of a dynamic team and make a meaningful impact in the U.S. market.
What You'll Do :
1. Customer Onboarding & Adoption
- Lead onboarding processes, ensuring customers achieve value from our platform from day one.
- Deliver tailored, persona-specific training that simplifies complex technical concepts for diverse stakeholders.
2. Relationship Building & Customer Advocacy
Develop and nurture multi-level relationships with key stakeholders, including executives and decision-makers.Conduct regular check-ins, business reviews, and site visits to drive engagement and align on customer needs.Serve as the voice of the customer (VOC), sharing feedback internally to enhance product offerings.3. Retention & Expansion
Monitor key success metrics (adoption rates, satisfaction scores, churn risk) and proactively address concerns.Identify and execute growth opportunities through upsells, expansions, and referrals.4. Customer Satisfaction & Thought Leadership
Develop compelling customer case studies with measurable business outcomes.Foster a community of advocates through events, webinars, and customer panels.5. Cross-Functional Collaboration
Partner with Sales, Product, and Engineering teams to deliver a seamless customer experience.Champion customer needs to influence product development and service enhancements.What You'll Bring :
Fluency in both Japanese and English (spoken and written).Proven experience in B2B customer success with enterprise-level accounts, ideally in a SaaS or tech environment.Deep understanding of customer lifecycle management, onboarding strategies, and account expansion best practices .Strong interpersonal and communication skills, with the ability to build trust across multiple stakeholders.Analytical mindset with a strategic, problem-solving approach.Ability to thrive in a fast-paced, startup environment with a hands-on, adaptable attitude.Experience using CRM tools (Salesforce, HubSpot) and customer engagement platforms .Bonus Points For :
Experience in manufacturing, supply chain, or procurement SaaS .Background in a startup or high-growth tech company .Why Join Us?
Competitive Compensation & Benefits : Market-leading salary, 100% employer-paid healthcare (medical, dental, vision), 401k matching (4%), stock options.Work-Life Balance : 15 PTO days, 5 sick days, and 10 company holidays.Career Growth : Exposure to cross-functional leadership, opportunities to build and scale customer success strategies in a growing company.Culture & Perks : Regular team lunches, networking events, professional development initiatives, and commuter benefits.Impactful Work : Be a foundational team member shaping the future of customer success in the U.S.Join Us!
If you're passionate about customer success, fluent in Japanese and English, and excited about driving real change in the manufacturing industry, we'd love to hear from you. Apply today and be part of our journey to revolutionize manufacturing!
To apply please email resume to htakami@pasona.com
Job Details
City : Chicago
State : IL
Job Type : Permanent Job
Salary High : 150000.00
Salary Low : 100000.00
Languages : English;Japanese
Hours of Operation :
Benefits : Health Ins;Dental Ins;Vision Ins
Contact Information
Job Owner : Hazuki Takami
Job Owner Email : htakami@pasona.com
