Sales Representative - Bilingual in English/Mandarin (Japanese is a plus)

Job Description

Title: Sales Representative - Bilingual in English/Mandarin

Employment: Full time, Exempt

Salary Range: $70K-$80K (DOE)

Hours: 8am-5pm

Location: Irvine, California

(Hybrid: 3 days/month at office, remote work otherwise)

Job Summary

We are seeking a motivated and dynamic Sales Representative to join our team. The ideal candidate will be responsible for achieving the Asian Channel sales quota and accounts profitability goal, which is discussed and agreed upon by management, as well as traveling through assigned territory to call on existing and prospective customers to promote products and solicit orders.

Responsibilities

Channel Sales

• Contact distributor sales and communicate with them and build a good relationship of trust.
• Selling products and providing information for sales support to customers/retailers.
• Collect and compile information on customers, retailers, and market trends.
• Visit, including traveling to other states for prospective customers to develop new business accounts to ensure continuous and increasing sales revenue.
• Identify issues and think of proposals that are likely to lead to sales.
• Create proposals and negotiate with customers.
• Work together with customers. (visit retailers, HQ meeting etc.)
• Create and deliver sales materials and presentations to customers in coordination with partner representatives.
• Arrange store demos, and contact with demo company.
• Participate in customer and market events when necessary (sometimes on weekends).
• Estimates date of delivery to the customer, based on knowledge of availability and delivery schedules.
• Provides prompt and excellent service for customers by placing emergency orders and delivering such orders.
• Receive and review returned, damaged and expired items and create credit memos.
• Establishes professional customer/vendor relationships with appropriate customer personnel.
• Professional appearance and demeanor, with ability to exercise good judgment and discretion.
  
  

Client Visits

• Regular store visits, developing proposals, good relationship coordinating with grocery or store managers to obtain approvals to provide the necessary support.
• Maintain sales floor, provide assistance in stocking customers’ shelves, checking for spoilage and out-of-date products, and setting up POP or customer display.
• Display, demonstrate, and/or distribute samples, emphasizing salable features of the products at customers’ sites.
• Collect information that will lead to sales.
• Gather information by observing the sales floor, other company’s products, promotions, etc.
• Provide information on products and sales materials, suggest sales areas, and make promotional proposals.
• Deliver, assemble, and install sales materials.
  
  

Administrative Duties

• Assists in setting up trade show booth and preparing shipment of equipment and materials.
• Timely prepares and submits reports, including weekly/monthly activity reports and progress, tradeshow reports, business trip reports, expense reports, meeting reports, etc.
• Logs notes of all activities and update customer profile/customer marketing program details/deals/terms, etc., into the CRM sales portal. Enter leads and maintains detail pages by keeping up to date with correct information.
• Review customer deductions and confirm we are getting claims on the right causes. Place disputes on deductions and assist the accounting team with payment collection as needed.
• Handles business inquiries by phone, facsimile, and e-mail: investigates and resolves customer problems.
• Carries out responsibilities in accordance with company policies and applicable laws.
• Seek continuous improvement, more efficient and less expensive ways and means in work processes.
• Ability to be reliable, flexible, detail-orientated, and able to maintain confidential information.
• Maintains high ethical standards in the workplace.
• Maintains good communication with other managers, staff & outside contacts.
• Reports all irregular issues and problems to management for solution.
• Address and escalate client concerns when required and follow up as necessary to ensure satisfactory resolution.
• Comply with all company policies and procedures while upholding and demonstrating the Company’s values internally and externally.
• Responsible for maintaining a clean and safe working environment.
• Perform special projects and other duties as assigned by your supervisor or senior management in compliance with Federal and State Laws.
  
  

COMPETENCIES: Customer Focus, Problem Solving, Innovation, Adaptability, & Collaboration

Qualifications

• Bachelor’s degree in business or related business field.
• Bilingual in English/Mandarin is required (Japanese is a plus)
• 2 years’ progressive sales experience within CPG and account management.
• 2 years of Syndicated data experience – IRI or Nielsen preferred
• Strong understanding of business models in determining and delivering results with a high impact on revenue and income goals
  
  

Experience

• Strong analytical, critical thinking, and problem-solving skills.
• Proficiency in Microsoft Office (Outlook, PowerPoint, and Excel).
• Attention to detail and comfortable with ambiguity and deadline pressures.
• Teamwork skills and motivation to work effectively cross-functional as well as independently.
• Communications, presentations, reporting, and recommends in a clear and concise manner.
• A willingness and desire to take on new things as the organization changes and grows.
• Working knowledge of Salesforce or other data visualization tools, preferred.
• Proficient in statistics, forecasting, demand planning, and forecasting methods with an understanding of financial and operational impact, preferred.
  
  

TRAVEL REQUIREMENTS: Air and car travel (local and overnights) are required; may require traveling outside of the U.S. for business purposes.

To apply, please send your resume to nsakurai@pasona.com