What are the responsibilities and job description for the Bilingual Intake Specialist position at Passion to Care?
Passion to Care -
Position Summary : The Bilingual Intake Specialist for Home Health is responsible for managing the intake process of new clients, ensuring all necessary information is gathered, entered, and processed accurately. This role requires fluency in both English and Spanish to effectively communicate with diverse populations. The Intake Specialist will work closely with clients, families, caregivers, and healthcare professionals to ensure a smooth and efficient intake process for home health services.
Key Responsibilities :
- Serve as the primary point of contact for clients and families seeking home health services.
- Collect and verify necessary information from clients and / or family members, ensuring all documentation is complete and accurate.
- Conduct intake eligibility interviews with clients or their representatives in both English and Spanish.
- Review and explain home health services, coverage, and requirements to clients and families.
- Enter client information into the electronic health records (EHR) system accurately and in a timely manner.
- Ensure compliance with all applicable regulations, including HIPAA and client confidentiality.
- Provide translation services as necessary for non-English-speaking clients, ensuring clear communication regarding home health services.
- Assist clients and families with understanding insurance coverage, authorization requirements, and payment processes.
- Maintain a professional and compassionate demeanor in all client interactions, ensuring a positive experience for potential clients and families.
- High call volumes both outgoing & incoming
Qualifications :
High school diploma or equivalent required; associate or bachelor’s degree preferred.
Need to Know :
Office setting, Monday through Friday 9-5pm
Salary : $45,000 - $50,000
