What are the responsibilities and job description for the IT Support Specialist position at PASSKEY TECHNOLOGY?
Passkey is a well-established IT Service Provider in the Twin Cities. Started in 1991. We provide Cybersecurity, IT consulting, deployment, monitoring and support services. We work with our clients, and/or their IT staff. Every day we are tasked with understanding complex and quickly evolving technologies. The culture at Passkey is fun, fast-paced and full of variety. All employees are able to contribute, learn and grow in a hands-on environment.
Duties and Responsibilities:
- Project work including Microsoft 365, Windows Server, Networks and Cybersecurity
- Setup and deploy desktops, laptops, firewalls, servers, switches, etc.
- Assist team in proactively monitoring and troubleshooting managed servers, networks and devices.
- Assist team in monitoring ticketing queue, support requests and documenting in system.
- Provide remote and on-site server/workstation technical support.
- Work with the team to provide Passkey clients with a high level of service.
Qualifications:
- 2 or 4 year degree with IT related courses
- 5 years IT support experience.
- Certifications preferred.
- Strong troubleshooting skills.
- Curious and crave to learn, understand and grow.
Technical experience:
- Microsoft 365
- Azure AD, Intune/Endpoint, TEAMS, SharePoint and OneDrive
- MS Exchange to Office 365 migration experience
- On Premise server to SharePoint / OneDrive migration experience
- Advanced Active Directory, Group Policy
- Active Directory/Group Policy migration to Azure AD/Entra and Intune
- Azure Information Protection, ATP, Defender for Cloud, Defender for Endpoint
- Helpdesk
- Mac skills
- Advanced Networking
- Firewalls
- VMWare and Hyper-V
- Server hardware: RAID concepts, SNMP, iLO, iDRAQ
- Linux
- Any MSP tools: RMM, Datto, Autotask, Connectwise, Manage, Automate, Labtech, N-Able, SolarWinds, Continuum, Kaseya, Synchro, IT Glue, Auvik, Huntress, Sentinel One, Bitdefender, Webroot, Pax8, SAAS Alerts, Ninja RMM, Cove, Rewst, Breach Secure Now, Avanan, Threatlocker
We offer:
- Mileage reimbursement
- Phone plan reimbursement
- 10 Holidays/10 Vacation/5 PTO Days
- Health Insurance
- Dental Insurance
- SIMPLE plan with 3% company match
- Training and certification reimbursement.
Position is Hybrid. Minimum 3 days in office per week. Site visits throughout the Twin Cities are needed. Some on-call duties.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Compensation Package:
- Bonus opportunities
Schedule:
- Monday to Friday
Application Question(s):
- Please describe any ITSP/MSP (IT/Managed Services Provider) experience
Experience:
- IT support: 3 years (Required)
Work Location: Hybrid remote in Golden Valley, MN 55422