Director of Operations

Director of Operations

Connect passion with purpose: The Pastoral Institute is a safe place for healing where people can be heard without fear of judgement. We offer a haven for clients to tell their story, gain hope and become stronger. We are a center of excellence providing counseling services and educational services to people in the Chattahoochee Valley. We are committed to the health of the entire population as our work impacts past, present and future generations.

What we offer: Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, engaging worksite wellness events, employee retirement plan, deferred compensation, CEU’s and license renewals paid by the company, 9 paid holidays, vacation, sick and bereavement leave, dental, vision, HRA, EAP, short term disability (paid by the company), and life insurance (paid by the company); in addition to telework opportunities.

Make your mark in public service: As a member of a Solihten Institute, we are a nationally accredited organization. We are seeking a highly qualified candidate for the position of Director of Operations to join our organization. Won't you join us?

Salary: Depending on education and experience

Job Description: Reporting to the CEO, the Director of Operations provides day-to-day leadership within the organization including advice, guidance, direction, and authorization to achieve the administrative objectives in alignment with the ongoing strategic plan. Works in tandem with Director of Behavioral Health to provide excellence in clinical and nonclinical services.

Essential Duties and Responsibilities: Responsible for selection, assessment, evaluation, development, coaching, and counseling of direct reports in accordance with the organization’s vision and values. Provide timely, accurate and complete reports on the operation of the services including, but not limited to measures and effectiveness of achieving operational performance. Create and maintain proper operational controls, administrative and reporting procedures and systems to meet and exceed the administrative goals of the organization. Motivate, lead and mentor a high performing and engaged team. Identify, grow and develop management and leadership talent. Direct administrative staff to ensure departmental compliance and reporting in alignment with the ongoing strategic plan. Assume responsibility of resourcing and managing materials within the organization. Positively and professionally, represent the organization with internal and external customers, other stakeholders and the public.

Primary Duties and Responsibilities:

Lead and oversee key operational functions to include: operational oversight of business practices, sustainability for future success, space planning development, parking plan, facilities management and oversight, security oversight, emergency management, staff safety support, risk management support, analysis of growth opportunities, program and service development and implementation. Continuously monitor and make recommendations regarding staff roles as they relate to the business model. Maintain compliance with all contracting organizations. Responsible for managing and maintaining vendor relationships within the organization in coordination with the director of finance. Regularly review and uphold office policies and procedures to ensure all programs are compliant with federal and state laws. Facilitate and attend specific required meetings including, but not limited to: Leadership, Board and quarterly performance evaluations with managers to include review of the subordinate’s evaluations. Develop a program evaluation framework to assess the strengths of the program and to identify areas for improvement based on metrics. Develop and sustain high performing managers and teams. Ensure that activities operate within the policies and procedures of the organization. Monitor and report critical operational success factors including financial indicators, census and volumes, value improvement, customer service and satisfaction metrics, retention, employee engagement, utilization trending, referral patterns and other operational reporting as defined. Lead the accreditation process for the organization to maintain constant readiness and compliance with identified standards. Responsible for IT systems management and maintenance. Responsible for any legal issues that may affect the organization. Other duties as assigned

In Coordination with the Director of Finance:

Ensure that the program operates within the approved budget.

Monitor and approve all budgeted program expenditures.

Monitor copays, collections and monthly reconciliations with business support staff.

Monitor monthly reconciliation and receipting of philanthropic donations and sponsorships.

In Coordination with the Director of Behavioral Health:

Identify and evaluate the risks associated with program activities and take appropriate action to control the risks.

Work in tandem with Behavioral Health Services Director to provide excellence in clinical and nonclinical services

Cultivate positive relationships and maintain an environment of collaboration/integration at all levels of the organization

In Coordination with the Director of Human Resources:

Onboard administrative staff and ensure training on policy and procedures is met.

Regularly review and uphold office policies and procedures to ensure all programs and staff are compliant with federal and state law.

Responsible for HIPAA violation investigations and resolutions

Educational Requirements: Bachelor’s degree in Health Administration, Business, or Office Management. Preferred Master’s degree in Public/Health Administration, Business Administration and/or related field.

Rooted in the Region: The Pastoral Institute has a rich history in Columbus, GA and the surrounding region. Created to be a place that would “empower people to love, serve, and live meaningful lives.” Our mission is to Change Lives. Rooted from the seed of servant leadership, we provided counseling, testing, and education to both children and adults. We offer services to working families, individuals, companies, and churches. The Pastoral Institute is like a tree, deeply rooted in the region. Our work creates growth, life, and we are standing strong, ready to weather the storm with those we serve.

Pastoral Institute is an Equal Opportunity Employer: The Pastoral Institute is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

The Role of Faith in Our Mission: The Pastoral Institute, from its inception, adopted the belief that faith for most people is a powerful resource in both living and healing. Based in a pastoral understanding of human beings and confirmed by our profession in the hard science of neurobiology, our founders were committed to these principles. With the mission to be a premier counseling center meeting the mental, behavioral and spiritual needs of our community and its businesses, they intentionally chose to not define our organization on any theological or faith continuum.

Though our original founders came from different Judeo-Christian traditions, they did not see the Pastoral Institute as a church, but as a community resource for all people, whether they were people of faith, little faith or no faith. People of diverse faiths and beliefs have served here as employees and on our board. We have no doctrinal stance and do not require any statement of faith. We do actively encourage our staff to apply their own individual beliefs and our common core values to the vital work of caring for people in their most difficult times. It is important to our work that our organization be more than just faith accepting, but faith affirming.

We know that the best of mental health services acknowledges the whole person and their own deeply held beliefs and that this makes a positive difference in therapeutic outcomes. We are proud of who we are, our history and our unique niche in providing psychological services to our area. We are therefore, by intention and design, a counseling center tasked with caring deeply for clients and providing the best mental health services informed by both faith and science.

Pastoral Institute Employee Benefits for FT employees

• 403b Compensation (4% added to pay after 12 months)
• FICA/Medicare taxes (employer share 7.65%)
• Professional Licenses paid by company
• Continuing Education paid by company
• 2 weeks vacation (after 90 days)
• 3 weeks after 2 years,
• 4 weeks after 10 years;
• 5 weeks after 20 years
• 2 weeks sick time (after 90 days)
• Bereavement leave
• Short-term Disability Benefits paid by company
• Life Insurance (1 X annual salary amount) paid by company
• 9 paid holidays
• Employee Assistance Plan (up to 6 visits/year) paid by company
• Professional Liability Insurance under company plan
• Benefits available (optional – at employee’s expense): group medical, group dental, additional life insurance, flexible spending account (medical & child care), various Aflac policies, Legal Shield
• Health Reimbursement Account (provided by company)
• Wellness benefits - $20/month when 8 gym visits are recorded in a month
• Direct deposit bi-weekly to banking institutions of your choice

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Experience:

• project or operations management: 4 years (Required)

Work Location: In person

Salary : $70,000 - $80,000