Oahu Child Care Resource and Referral Specialist II

Summary

PATCH is seeking an individual to be responsible for assisting families in finding child care and other resource information. Responsible for assisting and obtaining information from child care providers.

Duties

Essential Duties:

• Provides child care referral information to callers based on their specific needs. Requires active listening? and counseling regarding child care options to callers searching for child care. Requires caller information data entry and searching for appropriate providers based on specific needs and collating information in the Referral Packet.
• Conducts follow-up calls to determine level of satisfaction with child care referral process.
• Obtains and enters information from newly licensed and registered child care providers into the database. Performs follow-up calls to child care providers to update their information. Includes matching the child care list provided by the State Department of Human Services, USDA Food Program, and accreditation organizations into the referral database.
• Oversees the preparation and mailing of the annual provider survey to all child care providers statewide and updates information obtained through the annual survey into the referral database.
• Responsible for front desk or office coverage.
• Runs monthly and quarterly reports in referral database. These include; provider, client, and potential client reports. Cross checks with each island to ensure consistency and accuracy and makes any adjustments necessary after verification. Uploads final document into SharePoint.
• Processes and aggregates data in referral database when data is requested by another department or an outside organization.
• Fields and troubleshoots any inquiries with regards to referral database as it relates to PATCH.

Other Duties:

• Connects families and providers with other community resources that can assist them.
• Plan provider social events for registered and potential child care providers.
• Identifies, plans and attends outreach events and participates in marketing activities to promote PATCH?s services.
• Researches and adds and updates any additional resources to parent or provider information packets after reviewing with Manager.
• Performs other duties as necessary.

Working Conditions: Usually indoors under regular office conditions. Requires long periods of sitting.
Work Hours: Monday ? Friday 7:30 a.m. to 4:30 p.m. Extended hours once a week. Duties may require overtime and weekend hours.
Equipment Use: Computer and standard office equipment.

Requirements

Mental, Physical and Communication Demands:
Requires relating to people in a friendly and professional manner with excellent verbal and written communication skills.
Requires excellent computer and typing ability and attention to detail.
Requires working under minimal supervision.
Must be organized and able to pay close attention to detail and requires working to establish procedures and the ability to be prompt and on time.
Must be willing to travel to various locations for outreach events or community meetings.
Must be able to pass a criminal background check.
Minimum Qualification Requirements:
Skills and Knowledge:

• Requires basic knowledge of customer service and oral communication skills.
• Requires computer and typing ability.
• Must be able to type a minimum of 30 words per minute.
• Knowledge of parenting and child care issues.
• Knowledge of the state?s child care licensing requirements is preferred.

Education/Experience:

• Associates Degree in early childhood education or related, preferred.
• Experience as a child care provider is preferred.
• Previous experience working with parents is preferred.

Benefits

Sick and vacation leave
14 paid holidays annually
Medical, dental, vision, prescription
Cafeteria Plans/Flexible Spending Account
401 (k)
Bus/rail Pass Monthly Reimbursement
Costco Membership
Working Advantage discounts