What are the responsibilities and job description for the Call Center position at Path Medical?
Path Medical is currently seeking energetic and reliable individuals to join our team as Call Center Professionals. The successful candidates will be responsible for answering incoming calls and utilizing company policies to assist clients. Our Call Center Representatives are often the first point of contact for our clients requesting services. We are interested in hiring individuals with a commitment to customer satisfaction and the ability to make quick and accurate decisions.
Responsibilities :
Managing large amounts of inbound and outbound calls in a timely manner
Following call center "scripts" when handling different topics
Identifying customers' needs, clarify information, research every issue and providing direction.
Keeping records of all conversations in our call center database in a comprehensible way
Requirements:
Bilingual English/ Spanish is mandatory.
Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High level of professionalism
Benefits:
- Offering Medical, Dental, Vision, Life, Paid Time Off, and Supplemental insurance
Equal Employment Opportunity and an E-verify employer!
