Universal Banker

Why Join Pathfinder Bank?

• Community-Focused: Directly impact the local businesses and individuals we serve.
• Growth Opportunities: A strategic role with visibility and leadership engagement.
• Comprehensive Benefits: Competitive compensation, paid time off, medical/dental/vision, 401K match, tuition reimbursement, banking discounts, and more.

Summary/Objectives

This position is the focal point in the branch for sales, service and/or referral opportunities in support of overall branch goals and activity requirements. The position is a key driver of customer flow in the branch to support these activities. The position services existing customers and grows the business through identifying opportunities with customers. The position assists the CSR and CSS team with customer transactions as required. The position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity. Able to process a loan application from application to closing including home equity products while adhering to the consumer loan policy.

Their percentage of time spent in each work are is based on branch size, complexity, and need.

Essential Functions

• Provide and maintain excellent customer service to all bank customers.
• When needed, will be required to process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing, in an accurate and efficient manner. Assist with support work on the day-to-day operations.
• Promotes the Bank's products and services and refers customers to the appropriate sales personnel. Answers customers' routine banking questions; refers complex inquiries to management.
• Processes daily transactions including deposits, withdrawals, check cashing and payments accurately, and balances work to teller system with minimal assistance.
• Receives, pays out monies, balance cash drawer with minimal assistance, and maintains an acceptable difference record.
• Update customer contact information on an ongoing basis to be sure we have the most accurate data in the event the bank would need to contact them.
• Assists with support work including, but not limited to, night drop, ATM balancing, safe deposit box, and debit card set up, Branch capture, and preparing courier bags for transit.
• Performs various clerical duties including answering phone, typing, filing and preparing check orders.
• Ensures compliance/adherence to all policies, procedures and federal regulations in order to attain a satisfactory or better branch audit. Maintains confidentiality of all customer records and documents.
• Should manage 75-100 clients & prospective needs.

Secondary Functions

• Open and close accounts to assist with the platform staff
• Floating/Covering shifts – both within assigned branch location and at other branch locations
• Attend all required branch meetings, bank business meetings and activities.
• All other duties assigned.

Competencies

• Customer Service Expertise
• Basic Computer Skills
• Mathematics
• Problem Solving
• Teamwork
• Communication

Supervisory Responsibility

The Universal Banking Professional may lead and direct approximately 3-5 CSR’s and/or CSS’s. Assists in overseeing the CSR and/or CSS functions and operations and may provide input to personnel actions such as performance appraisals, hiring, disciplinary action, etc., yet is not authorized to make final decisions regarding personnel actions. This is done in collaboration with the Branch Management Team and the HR Department.

• 2-5 years’ experience at Pathfinder Bank or equivalent experience at another similar institution
• Must attain an NMLS number
• Meets all criteria of Customer Service Specialist
• ABA Universal Banker Certification or equivalent, completed and any internal Pathfinder training with regard to specific procedures, etc.
• Proven ability to transition services to sales consistently
• Effective or higher rating on annual reviews
• Ability to take ownership of errors and solve them promptly
• Notary public
• Proven ability to open and close branch according to procedure
• Qualify for some lending authority

Preferred Education, Experience and Qualifications

• Professional certificate & bachelor’s degree in accounting, finance or business
• Basic knowledge of Human Resources policies as it pertains to personnel actions, such as recruitment requests, disciplinary actions, promotions and transfer actions, etc.
• Community involvement