What are the responsibilities and job description for the Bilingual Intake Coordinator position at Pathfinders, Inc.?
Pathfinders is working with a great home care agency!
We are seeking highly motivated individuals to join our team! In this role you will be helping us educate our consumers on available services across multiple state locations.
Responsibilities:
- Ensure our patients have dedicated home services.
- Manage in bound and outbound contacts under defined follow up timelines
- Educate and inform consumers about the range of care services available in different state locations
- Guide clients through the enrollment process, ensuring all necessary paperwork and requirements are met
- Maintain accurate and up-to-date records of client information and interactions.
- Provide outstanding customer service by addressing inquiries and concerns promptly and professionally, while advocating for our patients and caregivers through the process to start home care services
Requirements:
- Previous experience in home care intake coordination is required
- Excellent interpersonal and communication skills
- Proficient in Microsoft Office and Excel
- Excellent organizational skills, attention to detail, and the ability to prioritize tasks to ensure efficient workflow
- A proactive go-getter attitude that enables you to find creative solutions and make the most of available resources
- Bilingual in Spanish or Haitian Creole a plus!
Job Details:
- Full Time: M-F 9am-5pm
- Job type: On-site
Salary : $21 - $22
