Salesforce Business Analyst

Company Description: Pathstone is a dynamic, rapidly growing, partner-owned wealth management firm that serves ultra-high net worth families, single family offices, and foundations and endowments. Our comprehensive range of services and deep expertise goes far beyond investment advice. We provide tax planning and compliance, insurance and risk management, lifestyle management, wealth and estate planning, trust services, and philanthropy services. We have 20 office locations and more than $100 Billion in Assets Under Advisement and Administration. The number of Pathstone team members has more than doubled in the past five years.

As a Certified B Corporation, Pathstone seeks to make a difference in the lives of our clients and their families as well as to offer a positive and supportive work environment for our employees. Our team members are encouraged to pursue their passions by serving on committees and initiatives addressing topics of importance to our business. Our talented people are our greatest asset and therefore we offer a competitive, comprehensive, and flexible benefits program that helps meet the needs of our team members and their families. Pathstone’s generous benefits include comprehensive medical, vision, and dental coverage, flexible spending, flexible PTO, life insurance, education support, 401k plan, parental leave, and more.

Job Description:

• Work with a dynamic team who develop, maintain, and enhance our company’s Salesforce instance, plus providing user assistance, and supporting our companywide initiatives and projects.
• This role is a project-based, business-improvement role, one that helps guide business groups to improve business processes and efficiency in Salesforce. You will meet with end users, SMEs and stakeholders to elicit, document, and analyze the business requirements around business challenges, and work with our team to propose solutions for consideration.
  
  

Qualifications:

• A minimum of 2 years of Salesforce experience, Salesforce Certifications preferred.
• Demonstrate knowledge of Salesforce capabilities, align them with business needs, and recommend potential solutions.
• A collaborative mindset. Comfortable working closely with cross-functional teams, to ensure that Salesforce solutions align with business objectives.
• Exceptional communication skills: must be able to clearly articulate technical concepts to non-technical stakeholders to both elicit and document business requirements effectively.
• Project management abilities. Candidate will need to manage timelines, resources, and deliverables to ensure projects are completed as needed.
• Ability to identify the business strategies, goals, initiatives and challenges to define scope of project or initiative.
• Compare business needs to Salesforce to identify opportunities and constraints.
• Able to develop comprehensive test plans and cases to conduct user acceptance testing to validate system functionality and performance.
• Critical thinker/problem solver.
• When given a scenario, ability to choose the most effective technique for eliciting business needs from stakeholders.
  
  

Job Responsibilities:

• Meet with stakeholders, SMEs and request team to gather and document requirements.
• Understand current business processes and document processes in development.
• Develop and define project roadmaps.
• Write user stories.
• Communicate with team, managers and stakeholders.
• Analyze data and draw business insights.
• Facilitate business solutions.
• Manage Salesforce projects.
• Create and deliver presentations.
• Create user training materials.
• Track and solve issues during testing.
  
  

Pathstone is committed to creating a diverse environment and is proud to be an equal opportunity employer.