What are the responsibilities and job description for the Customer Service Specialist (Bank Operations) position at Pathway Bank?
Pathway Bank is Growing! Join Us as a Customer Service Specialist :
Looking for a career where you can make a difference? Pathway Bank is expanding, and we're seeking a dedicated Customer Service Specialist to join our team in Cairo, Nebraska - located just outside of Grand Island.
Why Choose Pathway Bank?
At Pathway Bank, we're committed to serving our customers, valuing our employees, and strengthening the community. As a growing institution, we offer opportunities for professional development in a supportive and collaborative environment where your contributions are valued.
Your Role and Impact
As a Customer Service Specialist , you'll play a vital role in delivering outstanding service to our customers and ensuring smooth banking operations. Key responsibilities include :
- Primary Contact : Serve as the first point of contact for incoming calls, addressing requests promptly and professionally.
- Customer Transactions : Provide efficient and accurate service, assisting with account queries, investigating errors, and resolving issues.
- Data Integrity : Generate and review reports, maintain accurate account details, and verify closures and debit card processes.
- Compliance and Monitoring : Ensure all maintenance forms and address updates are completed, monitor returned mail, and validate scanning and processing tasks.
- Support and Coverage : Assist with special projects and provide coverage for Frontline Tellers at other locations when needed.
What We Offer
At Pathway Bank, you'll find more than a job - you'll find a supportive team, opportunities for growth, and the chance to make an impact in our community.
Our Benefits Package Includes :
Requirements
Position Details :
Apply Today and join us on the path to building stronger communities and brighter futures.
Salary Description
18.00-22.00 / hour depending on experience
Salary : $18 - $22
