Administrative Support Specialist

ADMINISTRATIVE SUPPORT SPECIALIST

The Palm Beach County Black Business Investment Corporation (BBIC) and Pathway Capital Funding (PCF) seek to fill the position of Administrative Support Specialist. We are a local leader in equitable lending and an ally to underestimated entrepreneurs. We pair financing expertise and on-the-ground advocacy to give small business owners access to the affordable, patient capital they need to start, grow, and thrive.

Reporting to the Vice President of Compliance and Development Services, the Administrative Support Specialist will be responsible for providing exceptional administrative support to ensure the smooth operation of the office and the highest level of care for our staff, applicants, and borrowers. This dynamic role will involve managing applicant interactions, coordinating appointments and meetings, maintaining office records, and assisting with special projects as needed. Additionally, the Receptionist & Intake Specialist will play a vital role in fostering positive relationships with borrowers, partners, and team members. This is a full-time in-office position, Monday – Friday, 8:30 am – 5:00 pm with occasional evening and weekends required

RESPONSIBILITIES

· Warmly greet and welcome visitors, applicants, borrowers, and staff with professionalism and courtesy.

· Answer, screen, and forward incoming calls in a timely and professional manner.

· Assist with various administrative tasks, including mail sorting and distribution, filing, and data entry.

· Serve as the initial point of contact for applicants and borrowers, providing exceptional service and support throughout the loan application and servicing

· Assist applicants and borrowers with inquiries ensuring a positive experience and timely issue resolution.

· Build and maintain positive relationships with applicants, borrowers, and internal stakeholders, fostering trust and confidence in our services.

· Maintain accurate and up-to-date records in our data collection system, documenting interactions with applicants, borrowers, and internal stakeholders.

· Maintain organized filing systems to ensure easy access to important documents and information.

· Schedule and coordinate meetings, appointments, and travel for the Executive Leadership team.

· Screen and direct incoming calls, emails, and correspondence.

· Draft and prepare professional emails, letters, and reports on behalf of the Executive Leadership team.

· Compile data and prepare presentations or reports as requested by the Executive Leadership team.

· Prepare meeting agendas, materials, and presentations, ensuring all necessary information is available and distributed in advance.

· Coordinate and schedule events and networking opportunities to facilitate relationship-building activities.

QUALIFICATIONS

· Commitment to our mission of promoting economic opportunity for underserved communities.

· High school diploma or equivalent. Associate degree or higher a plus.

· Experience in customer service, client relations, and/or administrative support roles.

· Bilingual proficiency in English and Spanish is a plus.

· Strong organizational skills and attention to detail.

· Professional appearance and demeanor.

· Proven ability to manage multiple priorities and meet deadlines.

· Excellent verbal and written communication skills.

· Proficient with Microsoft Office suite and Client Relationship Management Systems a plus.

BENEFITS

· Competitive compensation commensurate with experience.

· Medical Insurance

· Dental Insurance

· Vision Insurance

· Life Insurance

· Generous paid time off and holiday pay including eleven national holidays.

Job Type: Full-time

Pay: From $35,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Executive administrative support: 1 year (Preferred)

Language:

• another language other than English? If so, what (Preferred)

Ability to Relocate:

• West Palm Beach, FL 33409: Relocate before starting work (Required)

Work Location: In person

Salary : $35,000