What are the responsibilities and job description for the Patient Experience Associate position at Pathway Healthcare?
About the Role
As a Patient Experience Associate, you will be the welcoming face of Pathway Healthcare, ensuring every interaction is positive and exceeds expectations. Your role is crucial in providing administrative support, managing patient interactions, and maintaining smooth office operations.
Key Responsibilities
- Welcoming Patients: Greet patients warmly, making them feel welcome and safe.
- Communication: Answer phone calls with a smile, handle voicemails promptly, and follow up with patients who miss appointments.
- Patient Assistance: Help patients complete paperwork, verify insurance details, and update records.
- Support Flow: Escort patients to exam rooms, assist with scheduling, and communicate with medical staff.
- Administrative Tasks: Manage medical records requests, collect co-pays, and perform daily office support tasks.
Qualifications
- High School Diploma or GED
- Excellent organizational skills
- Friendly, non-judgmental demeanor with a strong ability to exude kindness and empathy
Work Environment and Physical Demands
- Well-lit, climate-controlled office environment
- Primarily seated work with computer use
- Occasionally handle sealed urine samples with PPE
- Occasionally lift and carry up to 25 lbs
Compensation and Benefits
- Competitive Pay: $16 - $18 per hour depending on experience
- Health Benefits: Comprehensive health benefits, including free Teladoc services for full-time employees
- Paid Time Off: Generous PTO and holiday schedule
- Professional Growth: Opportunities for career advancement and continuous learning
Ready to make an impact? Send us your resume today!
Job Type: Full-time
Work Location: In person
Salary : $16 - $18
