Crisis Program Manager

Crisis Manager (Job Description)

Position Summary

The Crisis Manager oversees and coordinates the crisis intervention and stabilization services for the agency. This role involves managing a team of crisis staff, ensuring compliance with regulatory standards, implementing crisis response protocols, and providing direct support during critical situations. The Crisis Manager plays a key role in promoting a safe and therapeutic environment for clients experiencing mental health crises. Key Responsibilities

Team Leadership:

· Recruit, train, and supervise crisis intervention Qualified Mental Health Professionals (QMHPs).

· Schedule and coordinate on-call rotations for crisis response.

· Conduct regular team meetings and debriefings after critical incidents.

· Develop and maintain performance evaluations.

Program Oversight:

· Develop, implement, and maintain crisis stabilization protocols and procedures.

· Oversee the day-to-day operations of crisis response teams and services.

· Monitor program effectiveness and recommend improvements.

· Serve as a liaison between the agency, clients, families, and external partners during crisis situations.

Compliance and Documentation:

· Ensure compliance with local, state, and federal regulations governing crisis services.

· Maintain accurate and timely documentation of all crisis-related activities.

· Monitor and evaluate the effectiveness of crisis intervention services.

· Monitor and audit for chart compliance.

· Maintain accurate records of crisis interventions

· Prepare reports for administration and regulatory bodies (Medicaid, Licensing, etc.).

Community Outreach:

· Coordinate with other mental health professionals, law enforcement, emergency services, and community organizations to ensure comprehensive care.

· Represent the agency at local meetings, events, and task forces related to crisis intervention.

Qualifications:

· Education: Bachelor’s degree in Psychology, Social Work, or a related field; Master’s degree preferred.

· Experience: Minimum of 3-5 years of experience in mental health crisis intervention (23-hour, Mobile Crisis Response (MCR), and/or Community Stabilization (CS)), with at least 2 years in a supervisory role.

· Licensure: Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor (LMHC), or equivalent preferred (L-type). Participate in Mobile Crisis Response training.

· Skills: Strong leadership, communication, and interpersonal skills. Ability to remain calm and effective under pressure. Proficiency in crisis intervention techniques and de-escalation strategies. Knowledge of mental health laws, ethics, and crisis intervention techniques.

· Knowledge: In-depth understanding of mental health disorders, crisis response protocols, and community resources.

Work Environment:

May involve irregular hours, including evenings, weekends, and on-call duties. Frequent interaction with individuals in crisis. You may be required to complete assessments at times.

Compensation: Salary commensurate with experience.

Equal Opportunity Employer: Pathways Developmental Services, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Schedule:

• 8 hour shift

Language:

• Spanish (Preferred)

Ability to Commute:

• Newport News, VA 23607 (Required)

Ability to Relocate:

• Newport News, VA 23607: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Newport News, VA 23607