INTAKE COORDINATOR

Intake Coordinator

EXEMPT/NON-EXEMPT: Non Exempt

SUPERVISOR’S TITLE: INTAKE DIRECTOR

SUMMARY OF POSITION RESPONSIBILITIES:

ESSENTIAL DUTIES:

• Complete all entrance documentation, providing explanation of services and forms to each client and guardian prior to assessment.
• Complete all insurance verification and checks eligibility,
• Applies for IPRS funds for clients without insurance, ensuring all documentation is kept and complete in a timely manner.
• Check enrollment with MCO and/or create enrollment if needed.
• Verifies insurance copays with BCBS and other sources as requested. Distribute information to appropriate staff.
• Assist with completion of 30 day audits, audits should be complete for all clients by the 5th of the following month for the assigned site.
• Access to Care maintenance. Add all referrals/ intakes to the ATC spreadsheet and assure each column is updated and accurate (daily).
• Maintain authorization listing in the EMR, adding units and uploading all official authorization letters.
• Uploads client documentation into the medical record (EMR) related to the authorization.
• Maintain safety and confidentiality within the intake process
• Maintain appropriate professional conduct while working with individuals and families and interacting with staff.
• Distribute appropriate and accurate information to professional staff, physicians and relevant clinical providers related to consumers.
• Maintain a positive and professional relationship with all stakeholders and community networks.
• Communicates information according to company policy and procedures as well as the service definition.
• Demonstrates sensitivity to age, developmental and cultural needs of clients.
• Attend stakeholder and community meetings as assigned by the supervisor.
• Provide coverage for administrative assistants daily for 1 hour during lunch.
• Performs miscellaneous job-related duties as assigned by supervisors, to include but not limited to performing Administrative Assistant duties as needed and requested.

POSITIONS SUPERVISED: None

• Intake Coordinator will have a minimum of a bachelor’s degree in a related health field with a strong working knowledge of the company policies, mission, and overall objective.
• Must have a bachelor’s degree in a Human Service field with two years of full time post bachelor experience or a Bachelor's degree in a non-Human Service field with four years of full time experience with the population served.
• Intake Coordinator will have all required company training met within a 30 day period of hire. Also include 20 hours service definition specific training within 90 days of hire. (See company training requirement outline for more details)
• Have no substantiated findings of abuse or neglect listed on the North Carolina Health Care Personnel Registry.
• All facilities or services shall require that all applicants for employment disclose any criminal conviction. The impact of this information on a decision regarding employment shall be based upon the offense in relationship to the job for which the applicant is applying.

• Ability to apply the concepts of customer service in the workplace. . Ability to use good professional judgment. Detail oriented. Ability to work independently, with minimal direct supervision.

• Excellent organizational, prioritization, and interpersonal communication skills. Excellent oral and written communication skills

• Ability to handle multiple tasks and meet critical deadlines. Ability to meet short and long-term goals and project deadlines.

• Respect for the confidentiality of all communications required within job duties, including client/employee records and documents, and electronic transmission by voice, data, and wire.

• Experience with multi-cultural/multi-lingual populations and multi-disciplinary teams.

REQUIRED CERTIFICATION/LICENSE: None