Quality Assurance Specialist

Summary of Position Responsibilities for Quality Assurance:

The QA specialist is responsible for quality assurance and quality improvement across the entire agency. While this is a leadership position, all staff persons within the agency are expected to participate in activities to ensure the quality and ongoing improvement of services provided by the agency.  The QA specialist is responsible for developing and implementing the agency’s quality management system, including both its internal quality assurance and improvement activities. As an active member of the agency’s leadership team, the QA specialist is expected to provide leadership in developing the agency’s annual quality improvement plan and ensuring the effective implementation of policies and procedures for credentialing and supervision of staff, monitoring of services, assurance of the safety of individuals served and effective outcomes, review of adverse events and identification of improvement opportunities. The QA specialist is expected to take a leadership role in ensuring that the agency regularly uses input of staff and service recipients and aggregate data to identify issues and opportunities for improvement and to support decisions about members' care and the agency’s direction. The QA specialist is also responsible for the development of collaborative relationships between the agency and MCOs in which the agency provides services through involvement in their communities’ quality management initiatives.

ESSENTIAL DUTIES/FUNCTIONS:

1. Develop, revise and implement the agency’s annual quality improvement/quality assurance and training plans and update quarterly.

2. Review agency performance, adverse events, quality of care and personal outcomes, through auditing, supervision plans, and annual reviews.

3. Ensure compliance with all documentation, staff qualifications, and other state, federal and accrediting body requirements for the services being delivered. 

4. Ensuring the agency’s compliance with accreditation standards and leading re-accreditation activities.

5. Oversee the completion and timely submission of NCTOPPS documentation, provide email notification regarding deadlines.

6. Conducts monthly program meetings for all sites; collect feedback via staff surveys, communicate changes and documents needs (trainings, supplies, staffing, etc)*  

7. Collaborate with the Corporate Quality Assurance Team on the design, documentation, and implementation of various systems and forms that will be used to monitor all training requirements. *

8. Responsible for administering stakeholder, staff, and monitoring the completion of consumer survey completion and documentation.

9. Lead and/or assist with other operational tasks including, but not limited to, audits, deficiencies, incident reports and other QA data collection and analysis as requested by supervisor or other team members. 

10. Ensure all monthly chart audits are completed per policy, responsible for the completion of corporate location chart audits.

11. Collecting documentation for all incident reports for sites.

12. Complete random calls to all crisis lines throughout the agency and document result.  Report any non compliance with responses to test calls to the Chief Executive Officer.

13. Responsible for checking DMA and DHHS websites to ensure compliance with all requirements and keeping the organization aware of any upcoming changes.

1. Perform other task as requested by leadership team or CEO

   
   

   CLINICAL DUTIES:

   
   

   1. Initiate engagement with stakeholders such as Specialized Trainers and MCOs to foster increased outpatient service types within the agency (TFCBT, PCIT, DBT).

   2. Engage in regular collaboration with Corporate Quality Team Members creating and facilitating clinical training curriculums to support quality service delivery measures.

   3. Engage in direct clinical interventions and modeling as needed to support identified clinical staff and supervisees.

      
      

      POSITIONS SUPERVISED: None

      
      

      LEVEL OF EDUCATION/TRAINING/QUALIFICATIONS: 

      
      

      1.  A Bachelor's Degree from an institution of higher learning accredited by an accrediting body recognized by the U.S. Department of Education in a field of health, behavioral health, rehabilitation, human services, human development, education, social sciences, criminal justice, administration, management, organizational development, information management, business, or a related field or discipline and three years of experience gathering and analyzing data for quality management, quality assurance or quality improvement for a human services provider agency, or an equivalent combination of training and experience; or 

      2.  A Master's Degree from an institution of higher learning accredited by an accrediting body recognized by the U.S. Department of Education, in a field of health, behavioral health, rehabilitation, human services, human development, education, social sciences, criminal justice, administration, management, organizational development, information management, business, or a related field or discipline and one year of experience gathering and analyzing data for quality management, quality assurance or quality improvement for a human services provider agency or an equivalent combination of training and experience.  

      
      

      1.  Ability to apply the concepts of customer service in the workplace.  Ability to use good professional judgment and be detail oriented. Ability to work independently, with minimal direct supervision.

      2.  Excellent organizational, prioritization, and interpersonal communication skills. Excellent oral and written communication skills.

      3.  Ability to handle multiple tasks and meet critical deadlines.  Ability to meet short and long-term goals and project deadlines.

      4.  Respect for the confidentiality of all communications required within job duties, including client/employee records and documents, and electronic transmission by voice, data, and wire.

      5.  Experience with multi-cultural/multi-lingual populations and multi-disciplinary teams.

      6.  Possesses a basic knowledge of all office equipment, including word processors, computers, fax, and copy machines, and a willingness to attend appropriate classes to increase knowledge as needed.

         
         

         REQUIRED CERTIFICATION/LICENSE: None

         
         

         PHYSICAL DEMANDS: Regularly walk, stand or stoop; occasionally lift, carry, push, pull or otherwise move objects weighing up to 25 pounds; and regularly drive a motor vehicle.

         
         

         WORKING CONDITIONS:

         Work is performed in an office or other environmentally controlled room; Work may expose employees to contagious or infectious diseases; Work may expose employees to dangerous and volatile situations; which could result in bodily injury.

         
         
         

         **** Candidate must be able to travel to Greenville NC when needed and for site audits****

         
         

         Who we are

         Pathways to Life is a local wellness organization committed to helping individuals and families achieve wellness. We specialize in mental health, substance abuse, outpatient services, laboratory testing, medication management, and community and in-home mental health services for adults and children.

         Since 2006, we have been providing quality services to our local communities through proven programs and treatment methods delivered by local and qualified professional staff who understand the importance of affecting positive change and restoring wellness in the lives of those we serve.

         What we believe

         At Pathways to Life, our mission is to foster continual growth in the lives of those we serve, our colleagues, our culturally diverse communities, and ourselves. Our efforts enhance recovery, wellness, self-determination, and independence by providing person-centered support, advocacy, and outreach efforts delivered with empathy and respect. Pathways prides itself on whole-person treatment, and we believe in providing our clients and staff with as many healthy resources as possible.

         Pathways to Life, Inc. offers comprehensive compensation and benefits to full-time employees, including:

         • Competitive compensation with regular performance feedback.
         • Healthcare insurance, including medical, dental, and vision.
         • Paid time off.
         • Per diem and part-time options available.

If you are ready to make a real difference in the lives of the people we serve, please apply today to join our team. Pathways to Life, Inc. is an equal opportunity employer providing reasonable accommodation to qualified employees with disabilities protected by applicable laws, regulations, and ordinances.